Mikayla Panariello

My over all except has been good. The sales dept was phenomenal! I have struggled a little with service. When I dropped my truck off for the spray in bedliner that went well. Whe The sales dept was phenomenal! I have struggled a little with service. When I dropped my truck off for the spray in bedliner that went well. When I tried to get information about picking my truck up is where it went a little wrong I called up and was transferred to service and the advisor told me Mikayla was my advisor and put me on hold to get her. This is when I started to get upset. I was on hold for over 25 minutes and no one ever picked up. I called back after the long wait time and asked for Mikayla specifically this time. I got her right away this time. I told her that I was on hold for over 25 minutes and the response I got was “I’m not sure who they were paging but it wasn’t back here”. Not really any apologies but I just got the not my fault vibe. I was told my truck was being picked up and should be back to the dealer before I got there. That was Good. I arrived found Mikayla and she said “there is no paperwork because it was part of the deal”. She handed my keys and said my truck was in the back. As I started to walk away she asked if I wanted it pulled up and I declined I get to my truck thinking there may be some kind of information from the company that did the bedliner some kind of warehouse info or something. There was nothing. Not her fault but my radio was turned up louder than when I left it. I know that is kind of trivial but it bugged me none the less. So I went back into the drive to ask Mikayla about the warranty info and whether or not there was a cure time or dry time on the liner because I wanted to wash the truck right away. She said “that is a good question and we should ask them that the next time we go over there”. I also asked about any warranty info for the liner and she said she had none and that it was covered by the dealer. I looked at the companies website and the liner offers a lifetime warranty only if you fill out and submit the requested info online. I reached out again to the dealer and was told that they would cover any issues with the liner if something happens. Now I do not expect anything to happen but I hat if I move out of state or move away from this dealer. Would I now have to drive back to the dealer states away just to fix a problem that the bedliners manufacture should handle. More

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Christopher and the Boucher team made this used car buying process absolutely painless. He worked with us to find the best car available for our college daughter. There were some minor issues that we buying process absolutely painless. He worked with us to find the best car available for our college daughter. There were some minor issues that we did not notice until later in the day after we brought the car home. We contacted Christopher back and the Boucher team had those issues addressed and corrected in 36 hours, before we sent the car back to college. I would recommend Christopher 10/10 times for your car (new or used) buying needs! Thanks for everything! More

by J.POPPE Verified Customer Verified Customer

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Very thorough during the diagnostic . And makayla was a treat yo have as a advisor. And makayla was a treat yo have as a advisor. More

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