Mike Brennan Brennan

My transaction could not have been easier. Brady Burgess was as gracious as anyone I have encountered in customer service --ever! I highly recommend Burlington Subaru. Brady Burgess was as gracious as anyone I have encountered in customer service --ever! I highly recommend Burlington Subaru. More

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I bought a certified outback from Burlington Subaru. I was misled and dismissed from the beginning. Among many other problems, the car I bought had been in an undisclosed accident, and the customer wa I was misled and dismissed from the beginning. Among many other problems, the car I bought had been in an undisclosed accident, and the customer was a nightmare. BUYER BEWARE. I live in ny, but I wanted to buy it in VT because i'm from Burlington, and it felt comforting and safe to buy a car there. I couldn't have been more wrong The car was a total nightmare from the start. Despite spending 20k on a "certified" car, it was nothing but problems. The first time I tried to drive the car, it wouldnt start. It turned out the battery was totally dead, and needed to be replaced. When I called Subaru, I was told that the battery wasn't covererded under the "certified inspection." Another problem was my phone connecting to the car. When I purchased the car, I told the salesperson that one of my main priorities was my phone being able to connect to the car to play music, and to charge. I regularly do long road trips, so it was crucial for me to have this connection. One of the main selling points for her was that I get a certified car, so if the bluetooth stopped working, it would be covered. From the beginning, my phone had difficulty connecting and charging. After many trips back to the dealership, I was informed that it was a problem that could not be fixed, and that Subaru knew about the problem before I bought the car. Lastly, I had a lot of problems with the rear of the car.. lights going out, the back hatch not securing.... a mysterious noise coming from the back... I spent a few hundred dollars fixing and replacing pieces, never knowing why I had this problem, until I went to trade the car in at a different dealership. There, I was given a carfax report and informed of an accident the car had been in before I bought it. I was shocked. This accident was never mentioned when I bought the car, and I was never offered a carfax report. When I called Subaru to ask about this, they said I signed a form denying a carfax report. I can only assume that this was in the stack of paperwork I signed when I purchased the car, but I know a carfax report was never verbally offered. I called Subaru several times to try to make the situation right, but because of the undisclosed accident, the trade in value of the car went down $1,500. At the end of the day, my calls went unanswered, and I lost the money. Overall, buying this car was a terrible experience. I'll never buy a Subaru again, and wouldn't recommend anyone purchase a car from this dealership. More

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