Mike Brown

There were 2 colors I was debating over for the car I wanted. When I chose one, it suddenly became like $1300 more expensive than the other. When I asked him why it cost more, the dealer said that each wanted. When I chose one, it suddenly became like $1300 more expensive than the other. When I asked him why it cost more, the dealer said that each car comes with a different "package" and that they really have no control over those things. Mine apparently came with blind spot monitors. Okay fine, but he also didn't tell me that it came with a roof rack, all weather mats, different edge guards, $300 wheel locks, and other unnecessary add-ons that I later discovered were all OPTIONAL. Really sleazy tactics. Communications were bad as well. The sales rep had 2 word answers to all questions - it was like pulling teeth. I was a first time, new car buyer and he seemed like a first time car seller. He only responded via email and replied to about 40% of them with short sentences and terrible grammar. They tried to really push an extended warranty on me, which I refused. They discounted it by $500 immediately afterwards, which made me feel like they desperately trying to squeeze every dime that they could out of me. When I went to the next department to finalize and pay for everything, a different guy looked over my papers and snarked, "so you don't want security and peace of mind with the car, I see...whatever". I was speechless. More

Report | Print

I would never return to Boch Toyota for anything. I've had really bad experiences with sales and service. I feel as if they just want to take your money and then treat you like you're a window shopper. Th had really bad experiences with sales and service. I feel as if they just want to take your money and then treat you like you're a window shopper. This is why I have not been back for any services. Lucio Lopes is the only person who has always been good to me. More

by Dissatisfied Customer Verified Customer Verified Customer

Report | Print