Mike Cardenas

After going through bankruptcy and working hard to get a fresh start, I needed a vehicle and was overwhelmed by tons of flyers and calls from dealerships saying they could help people in my situation. I cho fresh start, I needed a vehicle and was overwhelmed by tons of flyers and calls from dealerships saying they could help people in my situation. I chose Campbell Nelson VW because I had a good experience with them in the past — but this time, it was completely different. I was contacted constantly by their special finance managers, Mike and Dok, who promised they could get me a great deal. After about a month of back-and-forth, I finally gave in and went to talk numbers. Mike told me it was the only approval available, and I agreed, thinking I was making a smart choice. But a few days later, Mike called again to say he was passing on a $3,000+ fee from CPS (the lender) to me — a fee the dealership gets charged for selling the contract. I found out later from CPS that this fee should NEVER have been passed onto me or even discussed with me. So, what started as a “good deal” quickly turned into a horrible one. Just four months after purchasing the car, I’m now over $10,000 upside down. I spoke with CPS, and they were very clear that what the dealership did was not standard or ethical. To make it worse, Mike and Dok completely dismissed my concerns. Dok told me to talk to Mike, and Mike said, “I’m a dealership selling cars, that’s my job.” I bought the car for over $30,000, and now they’re offering me $17,000 — just four months later. The value didn’t just drop — I was overcharged from day one. Mike and Dok don’t care about helping people. They care about profit and numbers. They prey on people like me, trying to rebuild after bankruptcy. I would NEVER refer anyone to them or Campbell Nelson VW again. This dealership has changed — and not for the better. I’ll be posting the full text conversations between me and Mike/Dok to show how they operated. This kind of behavior needs to be exposed. If you’re coming out of bankruptcy or in a tough financial spot, stay far away from this place. They’ll smile, promise the world, and leave you in a worse situation than where you started. More

Report | Print

Our 3rd new car from Campbell Nissan! After my wife bought her Rogue here in 2009 and I bought my Murano here in 2010, we had no doubt where to go when it was time for a new one. Johnnie L After my wife bought her Rogue here in 2009 and I bought my Murano here in 2010, we had no doubt where to go when it was time for a new one. Johnnie Lamm and Alan Kemper were awesome once again and I'm thrilled with my new 2017 Murano. It's great to work with a staff that is extremely knowledgeable, friendly, and zero pressure. It was such a easy experience and we look forward to returning here in the future. More

Report | Print

Amazing experience This is the first time i got a good experience at buying cars. Everything was well explained and it was an easy process. It took me just a couple hou This is the first time i got a good experience at buying cars. Everything was well explained and it was an easy process. It took me just a couple hours to get my favorite car ever. Im very happy with my purchase and excellent customer service at this place. Thanks Mike!! More

Report | Print

Best car buying experience period Mike is the most amazing honest salesman ever. I am 16 months into a bankruptcy and my car got totalled. He worked with me to find a car I wanted and Mike is the most amazing honest salesman ever. I am 16 months into a bankruptcy and my car got totalled. He worked with me to find a car I wanted and got me a interest rate 6 points lower then any other dealer. Genuinely cared about me and my family. Not your typical car dealer. More

Report | Print

Mike and Todd are Life Savers! I have been looking for auto financing for over 6 months. Every place I went to wasted my time and made me feel like crap. Todd and Mike worked patien I have been looking for auto financing for over 6 months. Every place I went to wasted my time and made me feel like crap. Todd and Mike worked patiently with me prior to my appointment so that when I took the time to travel over there my time would not be wasted. The process was very timely and they gave me everything I asked for. I was able to get a 2013 Toyota Corolla with a warranty and I am truly in love with this car. If you have been told no by multiple dealerships, if you have recently filed bankruptcy, or if you just want someone to treat you like a human being; go see these guys! You won't regret it. I am even bringing one of my best friends with me in January when he is looking for a great pre-owned car. Thank you Mike and Todd! More

Report | Print

LOVING our preowned Nissan! Mike was very helpful, and went the extra mile to get us the best rate we could. He had good insight as we were searched for a newer vehicle. Thanks M Mike was very helpful, and went the extra mile to get us the best rate we could. He had good insight as we were searched for a newer vehicle. Thanks Mike! we appreciated your help. More

Report | Print

Best place around My wife and I filed our bankruptcy and about a week later we got a letter in the mail from Campbell nelson saying we were pre approved. I have herd th My wife and I filed our bankruptcy and about a week later we got a letter in the mail from Campbell nelson saying we were pre approved. I have herd that before!!! but just to see, i went on and did there 60 sec application, the next day i got a call from Mike, one of the sales managers to confirm some information. about 2 hours later i got a call from him again and he said we were approved for 20k on a car, so i asked the big question..... "how much am i going to have to put down$$$$$" Mike said "nothing". Ok so now this is sounding too good to be true. then he said "lets get you set up to come to the dealer" I replied "thats going to be hard, i dont have a working car to get there and i dont have the cash to get coverage on a car at this time because i just had to put 900 down on my BK." Mike said "hey man no worry, i can send a shuttle to come get you and we will take care of your insurance for the first month" HOLY CRAP sounds like a good deal to me... so we set it up. Mike had a shuttle to me on the day and time that worked for me. also i live 2 hours from the dealer and the driver got stuck in traffic so he was late picking me up. the dealership closed at 7pm and we didnt even get there till 9pm and Mike was there waiting for us, he had us check out a few cars till the came to "the one" it was a 2014 Nissan altima. he did all the paper work, no money down, he fronted the money for the insurance, and stayed till 1130pm to get us in the car we wanted. this dealer was amazing and honest, i would go back to them every time even if i didnt need a car. so if you guys go ask for Mike and you will leave with the car you want and vary happy.... so thats my story and i hope Mike has many more successful years in his career.... Thanks Mike!!!! More

Report | Print

Great person Mike made me feel calm and not so nervous. He is a great sales person. No pressure and great place to purchase my pre - owned. Mike made me feel calm and not so nervous. He is a great sales person. No pressure and great place to purchase my pre - owned. More

Report | Print

Extremely happy with my Rogue! Mike Cardenas made buying a new (used) car a great experience! He listened to my needs, showed me the cars that met my needs & helped me with financi Mike Cardenas made buying a new (used) car a great experience! He listened to my needs, showed me the cars that met my needs & helped me with financing I could afford! Great service! More

Report | Print

What can I say, this was truly the best car shopping experience ever! I was given amazing value for my trade in and offered amazing price for the purchase of our new car. Mike and Todd were a huge help experience ever! I was given amazing value for my trade in and offered amazing price for the purchase of our new car. Mike and Todd were a huge help to us having less than perfect credit. We got way more vehicle than we ever thought we could and we are absolutely loving it! Thank you Campbell Nelson!!! More

Report | Print