Mike Decosimo | Page 17

Mile & Samantha were very helpful - the process was seamless- and I would recommend to others seamless- and I would recommend to others More

by LEGALKIT Verified Customer Verified Customer

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nice job，good service，i will let my friend know，come to purchase vehicle，thank you very much purchase vehicle，thank you very much More

by lin112769 Verified Customer Verified Customer

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Almost 2 months have passed since I sold my car. Still no prorated check from them regarding my 10 year warranty. Constantly been given the run-around. Here's the full story: I drove from Massach Still no prorated check from them regarding my 10 year warranty. Constantly been given the run-around. Here's the full story: I drove from Massachusetts and bought a brand new 2019 STI from Mike back in 2019. Fast forward to July of 2024, I sell the car to a dealer in Massachusetts and reach out to Star Subaru to get my 10 year warranty prorated since it's no longer useful for me. Mike says okay, email him the proper documentation and he'll prorate it. The sale goes through on July 18 and I reach out to Mike on July 19; receptionist says he's not working that day. I then reach out the following week, everyday of the week, and receptionist says he's on vacation and they don't know when he'll be back. I continue calling literally everyday until he returns my call on August 9. I then email him the proper documentation showing sales proof and payoff from the Bank, along with my new mailing address, all while stll on the call. He says okay, he'll get it taken care of. He calls me back the same day to give me the amount that I'll be receiving and confirms that the check will be sent out later that day once Accounting processes it. He says I'll receive it in a week, but I tell him conservatively, that I'll call him if I don't get it by the end of the month. Note that this call is still on August 9. A couple weeks go by and still nothing. It reaches September and I call him back on September 2, Labor Day. He tells the receptionist to tell me that the check was sent out that past Friday, August 30, and that they only get paid at the end of the month, and that I should receive it within a couple days. I told him to just cancel the check and send it to me electronically. He says his dealership doesn't do that. Mind you, it doesn't take a week for mail to get to Massachusetts from New York. We're only 4 hours away. And nowhere in his initial call did he mention that they get paid at the end of the month. He says to call back on September 6 if I don't get the check, then he'll overnight it to me. September 6 hits and still no check. I call back. Turns out he "sent" it to the wrong address. He sent it my original address that was on my warranty instead of sending it to my new address that was included in my intial email along with the supporting documents. He says he'll overnight it and that I should receive it by September 10. Again, it doesn't take up a week for mail to arrive to Massachusetts from New York, regardless if it's standard or overnighted. Today is September 13 and still no check. The person that sends out the checks is on vacation and he said he sent it out personally himself, which I have doubts about considering my experience with him. Definitely would not do business with again, and would advise everyone to steer clear from. More

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Wonderful experience with Samantha. I have purchased a few cars with her. She explains and takes care of everything. I recommend and will be back again. Thanks I have purchased a few cars with her. She explains and takes care of everything. I recommend and will be back again. Thanks More

by BRYANWILLIAMS Verified Customer Verified Customer

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Our sales rep is excellent and very patient and caring . From the moment we met he showed genuine caring . From the moment we met he showed genuine caring . More

by nickspacecar Verified Customer Verified Customer

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Great customer service by Sales rep Mr. Jackson Yuen. Very through and detailed. Great person who is willing to make sure you have everything you need. Jackson Yuen. Very through and detailed. Great person who is willing to make sure you have everything you need. More

by gyansay Verified Customer Verified Customer

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They always go above and beyond in helping me on my next venture... Very professional and accomodating and i know I will be back for my next Subaru... venture... Very professional and accomodating and i know I will be back for my next Subaru... More

by ajparagas Verified Customer Verified Customer

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Quick and easy process for when I was leasing my Subaru. Everything was explained well. Everything was explained well. More

by sadragna712 Verified Customer Verified Customer

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Very pleasant experience, from the very beginning when I first stepped in the door to the end when I drove off the lot w/the car of my dreams. At the beginning representative Steve took care of me. I told h first stepped in the door to the end when I drove off the lot w/the car of my dreams. At the beginning representative Steve took care of me. I told him the car I was looking for and been searching for, he was able to find in a more than reasonable amount of time. There was no pressure and he helped me stay within my budget. I'm very grateful for this dealership. From the reception to the managers, everything went smoothly, accommodating and wonderfully. I'm am extremely grateful for the service I received. More

by MMT1967 Verified Customer Verified Customer

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Excellent service, thoroughly explained the car features, my highest recommendation to use this dealership. Everything done right. my highest recommendation to use this dealership. Everything done right. More

by wvlor64 Verified Customer Verified Customer

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