Mike Decosimo | Page 17

Staff is very friendly and courteous. Spacious place and lot of cars to show. We were attended right away by a very soft spoken agent who gave us his full attention and was not pushy. All Spacious place and lot of cars to show. We were attended right away by a very soft spoken agent who gave us his full attention and was not pushy. All our questions were answered and you can feel his honesty. The restrooms were very clean. The place is comfortable. We were able to park our car right away. The process of trading in our old Subaru was easy and we were happy with the value they offered. It was an easy decision to make especially when we met Mike who facilitated everything and we went home with a brand new Outback Limited in the color that we really wanted. Excellent service! More

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I had a very positive experience with Salesman Demetri Gounaris and Finance Manager, Michael DeCosimo. The service they both provided me with was extraordinary, inasmuch as the efficiency and time they sp Gounaris and Finance Manager, Michael DeCosimo. The service they both provided me with was extraordinary, inasmuch as the efficiency and time they spent with me. They worked very hard to keep my best interests at heart. This is my 4th Subaru Forester and I highly recommend dealing with these gentlemen. More

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I wasn’t sure if I’d find the car for me the day I went there but once I met Steve, I immediately learned about every option they had that met my preferences. He brought me through the trims and colors ava there but once I met Steve, I immediately learned about every option they had that met my preferences. He brought me through the trims and colors available. This made it easy to see which car was for me. Michael was also very nice when assisting on the different types of warranties I might need. Awesome experience! I’m glad to have joined the Subaru family with my brand new Forester. More

by LTRAMOS4 Verified Customer Verified Customer

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Takexxxxa Hopkins and Mike DeCosimo were great to deal with. They were both very informative and intent on making my experience with Subaru successful and satisfying. They succeeded. with. They were both very informative and intent on making my experience with Subaru successful and satisfying. They succeeded. More

by cmc Verified Customer Verified Customer

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Deceptive and manipulative practices. I had a deal lined up - then, when reproached about accessories not yet installed as promised, the Sales Manager replied as follows: ---------- Fo I had a deal lined up - then, when reproached about accessories not yet installed as promised, the Sales Manager replied as follows: ---------- Forwarded message --------- From: Michael Decosimo Date: Wed, Sep 11, 2024 at 4:38 PM Hi xxxxxxx, I've explained this entire process with the general manager and at this point it seems that your not happy nor ever will be and I have really tried my best to give you everything and keep you happy but at this point we are just going to refund your deposit. I wish you the best of luck. Thank you ---------------- I'm still in the process of working with my credit card company to get the entirety of my deposit back. Avoid this dealership. More

by starsubaru Verified Customer Verified Customer

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Loved my experience in star Subaru northern boulevard. Steve is a great person, helped me get the best car options available for me. I have been able to get all my answers and communication was top notch. Steve is a great person, helped me get the best car options available for me. I have been able to get all my answers and communication was top notch. For my auto loan I got help from Michael. He will be put all his effort to make sure you get the a loan approved. Unfortunately my loan was in very high interest due to new credit score. But they all tried the level best to get me the car I wanted to More

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Good service attitude, detailed introduction of various models, and reasonable prices.I am very satisfied with my new car purchase this time. models, and reasonable prices.I am very satisfied with my new car purchase this time. More

by shiliang1950 Verified Customer Verified Customer

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Mile & Samantha were very helpful - the process was seamless- and I would recommend to others seamless- and I would recommend to others More

by LEGALKIT Verified Customer Verified Customer

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nice job，good service，i will let my friend know，come to purchase vehicle，thank you very much purchase vehicle，thank you very much More

by lin112769 Verified Customer Verified Customer

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Almost 2 months have passed since I sold my car. Still no prorated check from them regarding my 10 year warranty. Constantly been given the run-around. Here's the full story: I drove from Massach Still no prorated check from them regarding my 10 year warranty. Constantly been given the run-around. Here's the full story: I drove from Massachusetts and bought a brand new 2019 STI from Mike back in 2019. Fast forward to July of 2024, I sell the car to a dealer in Massachusetts and reach out to Star Subaru to get my 10 year warranty prorated since it's no longer useful for me. Mike says okay, email him the proper documentation and he'll prorate it. The sale goes through on July 18 and I reach out to Mike on July 19; receptionist says he's not working that day. I then reach out the following week, everyday of the week, and receptionist says he's on vacation and they don't know when he'll be back. I continue calling literally everyday until he returns my call on August 9. I then email him the proper documentation showing sales proof and payoff from the Bank, along with my new mailing address, all while stll on the call. He says okay, he'll get it taken care of. He calls me back the same day to give me the amount that I'll be receiving and confirms that the check will be sent out later that day once Accounting processes it. He says I'll receive it in a week, but I tell him conservatively, that I'll call him if I don't get it by the end of the month. Note that this call is still on August 9. A couple weeks go by and still nothing. It reaches September and I call him back on September 2, Labor Day. He tells the receptionist to tell me that the check was sent out that past Friday, August 30, and that they only get paid at the end of the month, and that I should receive it within a couple days. I told him to just cancel the check and send it to me electronically. He says his dealership doesn't do that. Mind you, it doesn't take a week for mail to get to Massachusetts from New York. We're only 4 hours away. And nowhere in his initial call did he mention that they get paid at the end of the month. He says to call back on September 6 if I don't get the check, then he'll overnight it to me. September 6 hits and still no check. I call back. Turns out he "sent" it to the wrong address. He sent it my original address that was on my warranty instead of sending it to my new address that was included in my intial email along with the supporting documents. He says he'll overnight it and that I should receive it by September 10. Again, it doesn't take up a week for mail to arrive to Massachusetts from New York, regardless if it's standard or overnighted. Today is September 13 and still no check. The person that sends out the checks is on vacation and he said he sent it out personally himself, which I have doubts about considering my experience with him. Definitely would not do business with again, and would advise everyone to steer clear from. More

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