Mike Decosimo | Page 6

Recently purchased a 2024 Subaru WRX Base that was in great conditional and very low miles. I really couldn't ask for a better experience as the staff was very professional and courteous. My Sales Repr great conditional and very low miles. I really couldn't ask for a better experience as the staff was very professional and courteous. My Sales Representative Tae Hopkins, (pronounced Tay) was incredibly professional and friendly. She was very attentive and responded quickly and professionally to all of my inquiries through email and text messaging before I even step foot into the dealership. I has already financed through my own lender so did not have to spend much time in the finance office. The finance manager was very professional and processed the paperwork thoroughly and efficiently and I spent less than an hour in that office. I highly recommend this dealership if in the marker for a new or used car. More

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As someone who has spent years of his professional career in a variety of aspects of customer service, all four of the people who my wife and I worked with at Star Subaru were absolutely stellar. We had not in a variety of aspects of customer service, all four of the people who my wife and I worked with at Star Subaru were absolutely stellar. We had not been shopping for a car for many years, as the two cars we had before we walked into Star were almost 30 years old between them both. And, where car shopping obviously is not something we have frequently done, for us, it was so important that each person there made each step so easy, so relaxed and the end result so satisfying. As the General Sales Manager, Zach Lintz was the first person to greet us and walk us around the showroom, getting a general feeling of what we were looking for, without an iota of pressure; and like the rest of his team, so kind. He then introduced us to our Sales Consultant, Kate Macedonio, who spent endless amount of time with us. She answered question on top of question, showed us a variety of options. And, by the time we were done, it was as if we had, not only a new car, but a new friend. Her patience was absolutely phenomenal; as she allowed us to return to see her multiple times, answering question on top of question, and spending so much time with both of us in our prospective car, going over every detail---every button and switch and feature; not to mention spending so much extra time to locate the exact car with all of the detailed requests that we had. Her care for us was absolutely genuine. As we were completing our paperwork, we met the third member of our team, Business Manager, Michael DeCosimo, who was also there to answer any questions we had about our transaction---also in a non-pressure situation. And, that no pressure ended with the Delivery Specialist, Tae Hopkins, who, a week after we took ownership of our new car, scheduled us a time for us to come back and, once again, go over all of the details about our car, and answer any questions that we may have compiled over our first few days. And, while hopefully our car will last a similar lifetime as the two previous ones that we had, and the need to acquire a new Subaru may be many years away, we also know that if we ever need anything, Zach, Kate, Michael, and Tae will always be there; and there is not a better place we could refer our family and friends to than Star Subaru. More

by scooprhs1980 Verified Customer Verified Customer

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The staff at Star Subaru are very professional. They treated me with respect. The salesperson was very knowledgeable about the vehicle and explained all the features clearly. He answered all my qu They treated me with respect. The salesperson was very knowledgeable about the vehicle and explained all the features clearly. He answered all my questions and was very patient. I highly recommend Star Subaru. More

by annbarbagallo Verified Customer Verified Customer

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Nice and clean office. Good conversation and customer service. Reasonable pricing and fully understand what client need Good conversation and customer service. Reasonable pricing and fully understand what client need More

by cferng1688 Verified Customer Verified Customer

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Mario Aetonu is a very thoughtful, understanding and very professional sales rep of Star.Subaru. This was my first car purchase in many years and he explained everything about the Subaru Forester and answere professional sales rep of Star.Subaru. This was my first car purchase in many years and he explained everything about the Subaru Forester and answered all of my questions and concerns. I would highly recommend Mario to other potential car buyers who wanted to purchase a Subaru. More

by Acalise Verified Customer Verified Customer

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Think I Was pressured into buying extra coverage. I'm thinking of canceling one of them. I'm thinking of canceling one of them. More

by gtgalqt Verified Customer Verified Customer

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Very professional, very helpful. Made the process of buying a car as simple as possible whilst explaining the features in a succinct manner. Made the process of buying a car as simple as possible whilst explaining the features in a succinct manner. More

by Vernv Verified Customer Verified Customer

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Kudos to Mario and the team at Star Subaru for a wonderful experience Mario is friendly and efficient and always mindful of my time. Highly recommend and look forward to working with him and the te wonderful experience Mario is friendly and efficient and always mindful of my time. Highly recommend and look forward to working with him and the team in the future. More

by KD123 Verified Customer Verified Customer

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Tae and Mike the finance guy at Star Subaru treated us like family from the moment we walked in! She was patient, knowledgeable, and genuinely cared about finding the right fit for us..no pressure ( as yo like family from the moment we walked in! She was patient, knowledgeable, and genuinely cared about finding the right fit for us..no pressure ( as you would expect from other dealers), just honest guidance. It’s refreshing to see a woman excelling in car sales, and we need more like her in the industry! If you want a stress-free, welcoming experience, ask for Tae you won’t be disappointed! More

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Demetri was very helpful in helping us test drive and pick our car. Walking through each detail carefully to ensure we drove off the dealership with not just a car but the wisdom of how it works and how pick our car. Walking through each detail carefully to ensure we drove off the dealership with not just a car but the wisdom of how it works and how to care for it. It was our first time purchasing a car and we couldn't be happier with where we bought our car. We were blessed to find a dealership where the customer is the priority, and we would strongly recommended Demetri and Star Subaru to those interested in a car in the future. More

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