Mike Detorakis

Purchased a 2022 BMW X6 M50i from Jaguar Land Rover Akron and was misled about critical safety work. I was told in writing by the salesperson that the rear brakes and brake flush were completed. They were no and was misled about critical safety work. I was told in writing by the salesperson that the rear brakes and brake flush were completed. They were not. Once this was uncovered, the dealership later replaced the rear brakes and called that “good faith,” but that was simply correcting a misrepresentation — not goodwill. A certified BMW dealership documented that the front brakes and rotors also required immediate replacement and provided photos and videos directly to Jaguar Land Rover Akron. Despite this, the GM refused to authorize proper repairs, offered to replace pads only, and questioned BMW’s findings instead of addressing them. I was even told to drive the vehicle several hours back to Ohio with unsafe brakes because they would not accept BMW’s inspection. This experience involved misrepresentation, defensiveness when confronted with documentation, and an unwillingness to properly address a safety issue. I would strongly advise anyone purchasing from this dealer to independently verify all service claims before taking delivery. More

Report | Print

We have bought numerous vehicles both new and used and have worked with many dealerships. By far, this was the best experience we have ever had in this regard. They were all professional and efficient. Ma have worked with many dealerships. By far, this was the best experience we have ever had in this regard. They were all professional and efficient. Matt in particular was terrific and made the experience perfect. Matt, if you read this, thank you so much. More

by mcfireguy Verified Customer Verified Customer

Report | Print

Land Rover of Akron far exceeded my expectations. Unfortunately over the years it seems as if dealerships have lost that personal touch with customers. Not at Land Rover of Akron. Emily and Justin we Unfortunately over the years it seems as if dealerships have lost that personal touch with customers. Not at Land Rover of Akron. Emily and Justin went above and beyond making us feel truly special. From the huge red bow on my daughters first car… to all the extra special thoughtful things they did, that I have not experienced in probably 10-15 years if not longer, that took this car buying experience from great to extraordinary! I would buy every vehicle from here on out from Land Rover of Akron as they far exceeded all my expectations!! My son came with me to pick up my daughters car and he left saying my next car I am buying here mom. They are incredible people to deal with in general. I feel good giving them my business and I will continue to return to them. Other dealerships could learn something from this group … they simply care about gaining your business and trust. That they accomplished 100%! Thank you … thank you Land Rover of Akron and thank you Emily, Justin and the entire team for going above and beyond !!! A new Customer for life! Thank you! Heather Bradley More

by HEATHER.OLYMPICSTEEL Verified Customer Verified Customer

Report | Print

I was pleased to see what courteous people I ran into your dealership. They were very helpful and extended their hand of friendship while I was there, allowing me to ask any question and always willing t your dealership. They were very helpful and extended their hand of friendship while I was there, allowing me to ask any question and always willing to answer and help with whatever I needed. More

by CRM1946 Verified Customer Verified Customer

Report | Print

The team came through with everything that was promised, probably one of the easiest transactions ever! In and out in less than 30 minutes. probably one of the easiest transactions ever! In and out in less than 30 minutes. More

by jerryk2 Verified Customer Verified Customer

Report | Print

Justin was in one word…”Awesome”…. Can’t say enough about the great experience and low pressure sales. He was super informative and helped us make our decision. Then Mike made it simp Can’t say enough about the great experience and low pressure sales. He was super informative and helped us make our decision. Then Mike made it simple to finalize the purchase and we appreciate that! More

by NICKB49_99 Verified Customer Verified Customer

Report | Print

Scheduling online was easy and the team was very prompt in handling issue and even buffed out a scratch without asking me or charging which was very appreciated. Food and beverages were well stocked. Also in handling issue and even buffed out a scratch without asking me or charging which was very appreciated. Food and beverages were well stocked. Also nice touch that people involved in my sale 6 months ago stopped by and chatted and made sure I was happy (namely Matt Sutherland and Mike Detorakis). Dylan was very professional and was on top of it. More

by CWISE2 Verified Customer Verified Customer

Report | Print

Courtesy and service were outstanding. They were very cognizant of my time and I was out the door in less than an hour with my new Jaguar. This is my third new car from this Dealership They were very cognizant of my time and I was out the door in less than an hour with my new Jaguar. This is my third new car from this Dealership and I highly recommend them. Fast, friendly service is of the utmost importance to me and they provide that. More

by Keith Boales Verified Customer Verified Customer

Report | Print

Kind and caring staff. Listened to my needs and were efficient and fair during the trade-in process. Was also able to get better financing terms than other dealerships we w Listened to my needs and were efficient and fair during the trade-in process. Was also able to get better financing terms than other dealerships we were considering. More

by philrgibbs Verified Customer Verified Customer

Report | Print

They have been very easy to work with. Have had great communication throughout the entire buying process. Have had great communication throughout the entire buying process. More

by danielle59 Verified Customer Verified Customer

Report | Print