Mike Elwell | Page 18

Parts and accessories I had been looking on line for mud guards for my new Dodge. I like to do business locally but pricing if often a problem. I was pleasantly surprised t I had been looking on line for mud guards for my new Dodge. I like to do business locally but pricing if often a problem. I was pleasantly surprised that the cost of these parts was in line or better than on line pricing. When you add in factors like keeping it local and friendly counter people it adds up to a win-win for both dealer and customer!! More

by jdgrwg123 Verified Customer Verified Customer

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Best service I have ever experienced In my almost 70 years I have worked with many dealerships, Newcastle Chrysler is top of my list as they make an art of satisfaction of their customers In my almost 70 years I have worked with many dealerships, Newcastle Chrysler is top of my list as they make an art of satisfaction of their customers. Erick and his team of service writers and tecs are only matched by the help and courtesy of the sales team. I feel all of this good business behavior travels down from the owner Randy Miller who sets the flavor of community within the dealership. More

by jdgrwg123 Verified Customer Verified Customer

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Bad EXPERIENCES A hole was made in my oil pan during an oil change afterwards it was listed as a part I needed to replace, also the vehicle needs a ballpoint and U-jo A hole was made in my oil pan during an oil change afterwards it was listed as a part I needed to replace, also the vehicle needs a ballpoint and U-joint. I wonder how it passed state inspection in April? I purchased the vehicle in April with nurmerous issues. I was overcharged for the vehicle and lied to by the salesman and general manager. More

by sweetchickadee81 Verified Customer Verified Customer

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Great staff, wonderful phone support! These guys always have a smile for you, make sure you know when you need to come in for service, and can deal with those occasional surprise visits wi These guys always have a smile for you, make sure you know when you need to come in for service, and can deal with those occasional surprise visits without any issues. More

by kennedan Verified Customer Verified Customer

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Great service I recently took my vehicle in for routine service; oil change and tire rotation. While my schedule is very busy, and I need my vehicle, I was able t I recently took my vehicle in for routine service; oil change and tire rotation. While my schedule is very busy, and I need my vehicle, I was able to schedule my appointment for a time in which I would wait for it to be done. I was told it would take an hour to do, and it was exactly an hour wait. Perfect timing. More

by jmerry Verified Customer Verified Customer

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Absolutely excellent Extremely friendly and honest. Works hard to accommodate your needs and wants. Willing to give you time and energy with finding the right cost and v Extremely friendly and honest. Works hard to accommodate your needs and wants. Willing to give you time and energy with finding the right cost and vehicle More

by lvbnmum3 Verified Customer Verified Customer

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Eric and heather are great, Newcastle dodge is the best place to go for the experience you need they will go above and beyond to give you all vehicle needs .I would recommend to Newcastle dodge is the best place to go for the experience you need they will go above and beyond to give you all vehicle needs .I would recommend to everyone and I do. Randy and Mike elwell are the best and they are great for the community they are involved in the towns around them. More

by joanneperkins Verified Customer Verified Customer

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Great dealership We have purchased 7 vehicles from them over a 20 year period. Looking forward to the next 20. Travelpast several other dealerships to get there But We have purchased 7 vehicles from them over a 20 year period. Looking forward to the next 20. Travelpast several other dealerships to get there But their customer service is worth the extra trip More

by bhall7 Verified Customer Verified Customer

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Heater core replacement They did an outstanding job replacing my heater core and working with the warranty company,thanks,i am not breathing antifreeze any more.the work was They did an outstanding job replacing my heater core and working with the warranty company,thanks,i am not breathing antifreeze any more.the work was done very quickly and the truck was clean when i picked it up too. More

by MASTERBLASTER.SCOTT060 Verified Customer Verified Customer

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excellent personalized customer service. Mike Elwell made the car buying experience very straightforward and informative. He answered all of our questions and even anticipated a few of them. Mike Elwell made the car buying experience very straightforward and informative. He answered all of our questions and even anticipated a few of them. He made it easy each step of the way. We very much appreciated this. More

by donovanbrenda Verified Customer Verified Customer

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