Mike Elwell | Page 2

had an excellent experience with the team at Key of Newcastle. From the moment I arrived, they treated me with genuine care and respect. During my service appointment, an unforeseen issue was discovere Newcastle. From the moment I arrived, they treated me with genuine care and respect. During my service appointment, an unforeseen issue was discovered, and they made sure it was resolved promptly while keeping me fully updated throughout the process. The staff consistently take the time to explain their findings, answer all of my questions, and provide clear options without any pressure. Their honest, straightforward approach to service has earned my trust. Because of their professionalism and commitment to customer care, I will continue purchasing my vehicles from Key of Newcastle and relying on them for all of my service needs. More

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They were ready to show the vehicle at the scheduled time and they made the process easy to purchase. and they made the process easy to purchase. More

by ryan@hedstromelectric.com Verified Customer Verified Customer

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No inspection sticker. Insurance wasn't Explained to me. Felt patronized by some xxxxxx salesman. Was apparently put out by me needing a sticker. Insurance wasn't Explained to me. Felt patronized by some xxxxxx salesman. Was apparently put out by me needing a sticker. More

by logiclst8 Verified Customer Verified Customer

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Great crew! Took their time to work with me to find me something that I would be happy with. Definitely recommend. Took their time to work with me to find me something that I would be happy with. Definitely recommend. More

by melindalea0710 Verified Customer Verified Customer

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Dependable, responsive, concerned for driver safety, prompt. Easy to get an appointment for service,covenient prompt. Easy to get an appointment for service,covenient More

by Revthomasolcott Verified Customer Verified Customer

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Great experience with the team. They made it easy and quick to get me into my new truck! They made it easy and quick to get me into my new truck! More

by Ethan Wajer Verified Customer Verified Customer

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Very grateful it was so easy to buy this car from the South Shore of Massachusetts! My friends who live in Maine helped me and Mike had me on the phone and my stress was gone! Thank you so much for a gre South Shore of Massachusetts! My friends who live in Maine helped me and Mike had me on the phone and my stress was gone! Thank you so much for a great experience! More

by ANDYILLES30 Verified Customer Verified Customer

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I traded in a vehicle with them on 9/5 it had an outstanding loan that was supposed to have a payoff on 9/25, on 9/30 I called my bank, the dealership hadn't sent a check yet. On the same day I call outstanding loan that was supposed to have a payoff on 9/25, on 9/30 I called my bank, the dealership hadn't sent a check yet. On the same day I called the dealership 6 times and left messages. Twice I actually spoke with someone who said they would send an email to the accounting department and get back to me. No one ever called me back. The check finally showed up on 10/3 and because it took so long I have an outstanding balance of $60 on the loan. In the meantime they already had my previous vehicle up for sale on their website. If you have a trade in I would go somewhere else. More

by hiker_jessica Verified Customer Verified Customer

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Great job but they couldn't reset the oil life because the buttons weren't working and no one told me. the buttons weren't working and no one told me. More

by Fire_rescue115 Verified Customer Verified Customer

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Very helpful service! I would highly recommend their dealership. They even have popcorn and coffee! I would highly recommend their dealership. They even have popcorn and coffee! More

by NEWINVIS Verified Customer Verified Customer

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