Mike Gebken | Page 7

We didn’t get the option to get the spark plugs changed and would have done so while the motor was taken apart. Now the price goes up because they have to take apart the top of the motor to do them. and would have done so while the motor was taken apart. Now the price goes up because they have to take apart the top of the motor to do them. More

by none3 Verified Customer Verified Customer

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Needs some money spent to update the dealership, and there is a lack of staffing. there is a lack of staffing. More

by kellymac.3380 Verified Customer Verified Customer

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The guys that helped my son and me were super friendly and understanding on what we needed. and understanding on what we needed. More

by DENISE.DEEN Verified Customer Verified Customer

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Only had oil changed, and some kind of update for electrical devices But looks like they did a great job I would like someone to tell me what all recalls my jeep has how many have been looked at and electrical devices But looks like they did a great job I would like someone to tell me what all recalls my jeep has how many have been looked at and which ones still need to be looked at I’m very confused More

by J_LHALIHAN Verified Customer Verified Customer

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They were able to get us in right away for a recall check even though we didn’t have an appointment even though we didn’t have an appointment More

by bvogt89 Verified Customer Verified Customer

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Horrible experience. They didn't fix the problem and never called me back to resolve. They didn't fix the problem and never called me back to resolve. More

by LISAKAY_750 Verified Customer Verified Customer

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Best service department that I have ever worked with. Always pleased with their performance and professionalism. Always pleased with their performance and professionalism. More

by crlang4 Verified Customer Verified Customer

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The customer service is lacking. I stood in the bay waiting to be helped for over 12 minutes and I was the only customer standing in there. There were 3 or 4 people at computers work I stood in the bay waiting to be helped for over 12 minutes and I was the only customer standing in there. There were 3 or 4 people at computers working and no one would acknowledge me or ask how they could help. I attempted a couple times to get someone to assist and I was just told someone would get with me. Finally 1 of the guys who blew me off asked me if I needed anything and when I told him no one had helped me yet he acted surprised and then helped me. I liked the technology and recommendations for service but the specifics were lacking as to reasoning for those recommendations. When I called I was told it was not leaking, but when I picked up I was told it was leaking. It just wasn't a clear description. My final thought was the lady who originally said she was going to give me a quote and set me up an appointment, never called me back after a week. I called back a second time with the same request for the appt and she finally called me back, quoted me and set up the appt. Almost lost me as a customer purely for not calling back for an appt when she stated she would. Vehicle seems to be running well so I'm appreciative of the service but the quote and final price of course didn't match either. I would prob only come back if I had too otherwise I'll stick to other shops. More

by TIM Verified Customer Verified Customer

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