Mike Liggins | Page 2

Smooth Car Buying Experience I leased a car from Casey Volkswagen 3 years ago and as my return data approached Trey Leggett was in touch and made the transition process into a new I leased a car from Casey Volkswagen 3 years ago and as my return data approached Trey Leggett was in touch and made the transition process into a new vehicle very easy. I now live out of state and Trey made sure to have cars on the lot that I may be interested in buying or leasing. I was leaning towards going to another Volkswagen dealership closer to where I live now but the customer service provided by Trey and the Casey Volkswagen Management team completely changed my mind. Highly recommend both Trey and Casey Volkswagen. More

Helpful 0

Report | Print

Practice Quality Casey VW Service Department Two Stars – 1 for customer courtesy; 1 for customer pickup Minus - three stars for craftsmanship. Took my reliable Casey VW Service Department Two Stars – 1 for customer courtesy; 1 for customer pickup Minus - three stars for craftsmanship. Took my reliable 2009 VW Tiguan in for an inspection, annual maintenance check-up and repair as needed. Was told of a recall that would cost nothing. Was told it would take around three hours and offered a car. Came back at three hours. After six hours at the service center, drove home and the car stank of petro. Had the car towed back to Casey at their expense. With out a car for two days. Brought the car home. The same problem again…Petro smell to the point of making my wife and I sick. Casey towed it back again. Now, at two days later, no car and no prognosis. Oh, not to mention a $3,000 dollar oil leak repair last year only to bring it back with the discovery of an oil leak after driving it to the Outer Banks. They got us by the xxxxx because it is the closes VW repair in my area. Solution: get rid of the car and Casey VW Service Center. Von J. Roberts LTC (R) USARMY More

Helpful 1

Report | Print

Another great service experience with Mike and Casey Thanks to Mike Liggins for another great service experience. It's never pleasant to hear your car has a problem and it's going to be expensive. Howeve Thanks to Mike Liggins for another great service experience. It's never pleasant to hear your car has a problem and it's going to be expensive. However, Mike made it as painless as possible. He had been monitoring our issue and had prepared us for the eventual bad news, so we were ready when it was time for the repair. Mike always does a great job communicating with us, too. He's the best. Thank you. More

Helpful 0

Report | Print

25 years old or above to get a loaner I've been doing business with this company since I bought my VW back in 2014. The whole time I had to bring it in for service I would not be given a l I've been doing business with this company since I bought my VW back in 2014. The whole time I had to bring it in for service I would not be given a loaner car no matter what circumstances due to Casey's loaner car policy. To get a loaner you MUST be 25 years old or older. I argued it is part of their Casey Carefree Warranty to provide a loaner but their policy trumps that. I understand the job could take a while but it doesn't help that I do not have a car. I would not do business with this company if you are under 25 due to their discriminating* policy. Saw a colleague walking around Casey VW when I had my car in the shop and she was thinking about purchasing a Jetta from this company and I had to strongly advice her to take her business else where. *discrimination- the unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex. More

Helpful 0

Report | Print

Took car in because battery problems The had car for 3 weeks; told me they fixed the problem by fixing a cable going from starter to battery. I asked if they checked why the headlights we The had car for 3 weeks; told me they fixed the problem by fixing a cable going from starter to battery. I asked if they checked why the headlights were so dim and he said the problem with lights should be fixed too! But when I looked at the lights they didn't look brighter so I ask him, if the lights were working and he reply , you will know if they are bright when it gets dark! Not the answer I was looking for. I picked up car and asked for an inspection! He came back and said I needed to get 3rd brake light first! The light was working when I brought the car in! So I took my car and on the way home the turn signal switch stopped working. The turn signal switch was working when I took the car in! I took car back to Casey they kept car for a week and called to ask for the loaner back and said I needed a new turning signal switch 589.00. I have yet to receive a Write up of what was done to my car during the four weeks they had it. I declined the services because I no longer felt the mechanic were capable. When I picked my car up the turn signal light and third brake light were working. It appears that the mechanics did something to cause the problem in the first place. Got my car inspected at another shop an hour after picking it up from Casey. The car had to be jumped twice while getting the inspection; so I took it back to the Caseyservice department. I was told that they fixed the problem with the battery drain. This time Mike told me that his best mechanics could not find out why the battery was draining! But he told me earlier that the car started up for them and the battery never died! But I know it died because I had to correct the clock each time I picked it up. He said they did test and found nothing. Yet, three weeks ago he called to tell me they found the battery drainage problem and fixed it ( faulty cable going from starter to battery). Also I noticed that that door key lock cap was missing so I asked for it and he went into garage and got it! Also, they put tape around my keyfob! I told him my keyfob didn't work when I took the car in the first time and they never addressed that concern! I got a new battery and now it works! I'm so disappointed! This service center has really declined and its so sad; it gives VW a bad name! More

Helpful 1

Report | Print

New backbac Tre was a wonderful to work with. He was very knowledgeable of the Volkswagen brand. Tre showed concern for my needs and assisted with finding just Tre was a wonderful to work with. He was very knowledgeable of the Volkswagen brand. Tre showed concern for my needs and assisted with finding just the right car. He saw my distressed in the past car that I was driving and didn't pass judgement. Thanks again for providing me with a reliable car. More

Helpful 0

Report | Print

Great Service Casey has always given us great service on our VWs since 2007 and Casey Hefner has continued that tradition over the last few years since Corey left. Casey has always given us great service on our VWs since 2007 and Casey Hefner has continued that tradition over the last few years since Corey left. Casey was busy this time around and handed me off to Mike Liggins who also did a great job getting me in and out. More

Helpful 0

Report | Print

Terrible Service Department I bought a new 2016 Volkswagen GTI S 4dr. Overall, buying experience wasn't terrible and they were very flexible on trade allowance. I was overcharge I bought a new 2016 Volkswagen GTI S 4dr. Overall, buying experience wasn't terrible and they were very flexible on trade allowance. I was overcharged about $2800 on a mark up that I should have payed closer attention to in the buying process. But I was also under the assumption that I could trust a car dealership. Momentary lapse in judgement. My fault for not asking more questions. My real issue: After the sale is final and you are no longer profitable to them, forget about getting easy help. The service department drilled through the tag bracket into my front bumper for the temporary tag and the holes would not line up with the permanent tag. I refused to drill two more unneccessary holes in a brand new car. This is common, I know, but I am paying a lot of money for this car. So yes, I'm going to be picky when it comes to carelessness. Talked to a tech and he gave me screws that would not pierce the bumper. Why were these not used in the first place? After an argument in the showroom with the Sales manager, because he "did not see what the problem was" and "couldn't do anything to help me" he agreed to have the bumper repaired. All holes, including the tag bracket holes and I will mount the tag myself. Thank you, Sir. Dropped the car off on Tuesday June 28, 2016. And picked up a loaner. LOANER: DISGUSTING INSIDE. THE CAR HAD OBVIOUSLY NOT BEEN CLEANED. I KNOW THIS BECAUSE I FOUND THE RENTAL AGREEMENT FROM THE PREVIOUS CUSTOMER IN THE COMPARTMENT UNDER THE RADIO. Sorry, Sallie from Portsmouth, but since Casey Volkswagen cares nothing about you or anyone else as a customer, I now know your full name, address, phone number, birthdate, driver's license number, and insurance information. I turned in your agreement to Mike, the sales manager, and he shredded it. 2 Days after dropping the car off, I got a call saying that the work could not be done on my bumper for another week because the only guy that can fix it is gone until July 5th. And I needed to drop off the loaner and pick up my car, only to return it in 5 days. I told them to keep my car until the job was finished (simply because I don't trust a word they are saying at this point and I don't believe that the job can't be done) Then they began telling me how much this was going to cost the dealership as if I am making an unreasonable request. Also informed me that I could speak to the General Manager about the return of the loaner. THE GENERAL MANAGER CALLED ME AND IT WAS AN IMMEDIATE ARGUMENT. I forgot his name so lets call him "His Highness." Since that is the only accurate description of his attitude and condescending tone from the minute I answered the phone. So, "His Highness, the King General Manager" threatened to report me as an unauthorized user of the loaner vehicle and forcefully take the car back, which was a reasonable course of action but also the first resort after no attempt to see things from any point of view but his own. I will admit, I was a little rude and have been through this whole process. But I do have a clue on how this should work and it should not be anywhere near as difficult as it has been. Its easy to see that THIS DEALERSHIP IS ABOUT PROFITS AND PROFITS ONLY. If they make a mistake, its like pulling teeth to get them to fix it. Although I now have a guarantee that the work will get done, how can I trust them to do the job right? They're already reluctant to provide decent customer service or, in the GM's case, even talk to me like I am a person. As far as Casey Volkswagen is concerned, they made their money and now they just want me to go away. It took 2 DAYS for them to look at a bumper. And the only excuse for the time wasted was that they need the GM to approve the repairs and he was unavailable the whole time. (Apparently phones are obsolete with that guy until you refuse to return his car.) I understand a high volume, dealership bodyshop is busy. But if this is the case, why do you schedule appointments? Bumper repairs are the most common repair in the auto body industry, how do you only have one person able to fix this one? The Better Business Bureau already has 17 complaints in 3 years on the Casey VW Service department, soon to be 18 More

Helpful 1

Report | Print

My 2nd DUBDUB purchased from Casey Volkswagen!! Well, these guys must be doin somethin right because this is my second car purchased in the last year and a half! You get to know all the staff on a f Well, these guys must be doin somethin right because this is my second car purchased in the last year and a half! You get to know all the staff on a first name basis by the time the deal is done. I felt very comfortable when I was searching for a VW for my wife when Travis Wynn...l call him Travis showed me a 2014 30th edition Gli!! Beautiful car at a very reasonable price. I was out of there in 3 hrs. And she just loves the car. I owned a 2008 R32 at one time and had my eye on the 2016 Volkswagen R as my wife stated its your turn to get the car you so desire. So..... I went back to Casey VW and told Travis I was in the market for a VW R and not just any R. I wanted a fully loaded Black in color with all the bells and whistles including A/T. Wow!! These cars are hard to find less alone get your hands on one! Low and behold I'm introduced to Salesman Clayton Moats who sets me up with a Black fully loaded 2016 VW R !! He guided me through the whole buying and paperwork process as easily and effortlessly as if he was on a mission to see that I was completely satisfied never missing a beat to keep me informed with what he was doing and what a privilege it was to sell me this beautiful beast. I got to tell you if you want a great car at a great price. This dealership is Number 1 in my book when it comes to service and customer relations. If they don't have it they will get it as I can attest to...all good things come to those that wait. I have enjoyed both buying experiences and tip my hat to Art Casey on a truly outstanding staff that has made me feel xxxx proud to be associated with this dealership and look forward to doing business in the future. Respectfully, Michael D. Geithman Sr. And WIFE More

Helpful 0

Report | Print

Stupendous! The people were very friendly and helpful. They helped me locate exactly what I wanted :) I will continue to come back to the dealership for any quest The people were very friendly and helpful. They helped me locate exactly what I wanted :) I will continue to come back to the dealership for any questions and maintenance for the car! More

Helpful 0

Report | Print