Mike Reid
Mike Reid at BMW of Topeka

Mike Reid

General Manager

BMW of Topeka

3030 S Kansas Ave
Topeka, KS 66611

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1 Review of Mike Reid

March 09, 2025

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Review for BMW/VW Topeka I had a very disappointing experience with BMW/VW Topeka that I feel compelled to share. Over the past two years, I've been dealing with a recurring coolant leak that has yet t More

by S.butler12
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Barry Martin , Chad

Mar 14, 2025

BMW of Topeka responded

Mr. Butler, I am sorry to hear about your recent service experience and I completely understand your frustration. I have reviewed your service history and was involved in the inspection process during your last two service visits. The repairs we’ve performed were identified by a thorough diagnosis and are supported with photo documentation. Unfortunately, we are unable to predict when a component will fail. We offered a discount towards the pending repair, as we value your business and continued loyalty. Best of luck moving forward. -Nick Haupt | Service Manager

Mar 14, 2025

S.butler12 responded

Thank you for your response and for reviewing my service history. While I appreciate your acknowledgment of my frustration, I must strongly reiterate that my recent experiences have involved multiple misdiagnoses. The leak I’ve been dealing with returned in less than a month after the last repair, and it seems that a different part was identified this time, which feels like an attempt to avoid honoring the warranty on the previous work. I have been coming to your facility for over two years regarding the same issue, and it's disheartening to continuously invest in repairs that do not provide a lasting solution. Even with the discount offered for the pending repair, I find it hard to justify paying more money when I have every reason to believe I will be back in less than three weeks.

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