Mike Smalley

⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, wha a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, Andrew, who appeared unfamiliar with many of the details and did not seem invested in ensuring a smooth customer experience. One of the biggest issues involved my license plate transfer. Prior to my arrival, I provided my registration and clearly requested that my existing plate be transferred. When I reviewed the paperwork, I discovered that a new plate had been ordered and charged instead. I was assured the issue would be corrected, but more than a month later I still do not have a clear answer regarding the status of my plate transfer or reimbursement for the fee I was incorrectly charged. I also have not received reimbursement for the Uber ride from the airport to the dealership, despite being told that it would be covered. Another disappointment was the lack of communication regarding warranty options. Questions I asked could not be answered without repeated trips back and forth to the finance department, and I later learned there were warranty coverage options available that were never fully explained during the purchase process. Perhaps most disappointing has been the lack of response from management. I contacted the Pre-Owned Sales Manager, Darren, multiple times regarding these issues and was repeatedly told to wait for updates. I also contacted the General Manager by both phone and email more than three weeks ago and have yet to receive any response. While waiting at the dealership, I also noticed other customers being offered refreshments and basic courtesies while I was largely overlooked. Although minor by itself, it added to the overall feeling that my business was not valued. More than a month after my purchase, I am still waiting for answers regarding my plate transfer, reimbursement for expenses, and acknowledgment of the concerns I raised. A luxury vehicle purchase should not end with this level of uncertainty and lack of follow-up. Based on my experience before, during, and especially after the sale, I cannot recommend this dealership. More

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Matt was fantastic, wasn’t even looking to buy a car. Was just driving by and stopped in. So glad I did, leased a stunning CLE 53 AMG. Matt is epic, go buy from the Aussie! Was just driving by and stopped in. So glad I did, leased a stunning CLE 53 AMG. Matt is epic, go buy from the Aussie! More

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