Mike Soto

Freehold Dodge responded

Dear Donald, I sincerely apologize for the less-than-ideal experience you had with us. Clearly, we fell short of meeting your expectations, and we are genuinely sorry for that. Your feedback regarding the car's condition upon purchase and the delay in receiving your tags/registration is deeply concerning. This certainly needs to reflect the level of service we strive to provide to our valued customers, especially those purchasing from out of state. We understand that Artie has been in touch with you to address these issues, and we want to assure you that we are actively working to resolve them as quickly as possible. Please know that we take your concerns seriously and are committed to making things right for you. Please don't hesitate to contact me if there's anything else we can do to improve your experience or assist you further. Your satisfaction is our top priority. Once again, we apologize for any inconvenience this has caused, and we appreciate your patience and understanding as we work to rectify the situation. Steven Boyce, GM

Freehold Dodge responded

Sean, I can't thank you enough for your glowing review! It's beautiful to hear you had a seamless and friendly experience with us at Freehold Dodge & Ram sales. Mike Soto is a dedicated professional, and he's always ready to assist our customers. We're here for you whenever you need us, so don't hesitate to return if you have any more automotive needs. Drive safely and enjoy your new vehicle! Steven Boyce, GM

Freehold Dodge responded

QBAWL1, thank you for taking the time to share your positive experience with us! I am delighted that your journey at Freehold Dodge & Ram was hassle-free and pleasant. It's fantastic to hear that Mike Soto exceeded your expectations by providing exceptional service. We believe in going above and beyond for our customers, and we're thrilled that you're happy with the deal you received on your Ram 1500 Laramie. If there's anything else we can do for you in the future, please feel free to reach out. We appreciate your business! Steven Boyce, GM

Freehold Dodge responded

Thank you for taking the time to leave us a 5-star review, paulmoe08! We are thrilled that Mike provided you with an exceptional car-buying experience. Our team at Freehold Dodge & Ram takes pride in delivering top-notch customer service, and we are happy to know that we exceeded your expectations. Thank you for recommending us to your friends, and we hope to see you again soon! Steven Boyce, GM