Mike Van Deven | Page 3

Note: This review was taken down per request of Schaumburg Honda, in resolution for a bait-and-switch. Below is the original review, and now that more has come to light two months later, I would Schaumburg Honda, in resolution for a bait-and-switch. Below is the original review, and now that more has come to light two months later, I would like to share some information with fellow consumers in the market for a vehicle. This specifically pertains to a New vehicle, but the same scamming can happen to a used or certified pre-owned as well. If your car window side sticker states a dealer installed Xzilion, it is inaccurate, and the warranty is not honored. I went in to get a spot checked out on my paint, and Mike (Mykhaylo) Pastukh stated that I did not pay for the package. Truthfully I was never asked to purchase the package, or shown a line for dealer installed options. I instead was charged a Smart Driver as well as Smart Identity packages, to which was never agreed upon at time of sale. DO NOT ACCEPT THESE CHARGES! One is for replacement keys at a cost of $985 (I was told by finance it was a free service from Bob Rohrman and to simply sign to acknowledge that I understood the FREE package). The Smart Identity I was told was FREE and included with the purchase of the vehicle through Rohrman, at a cost of $349. Please as a caution, DOUBLE CHECK DOCUMENTS THAT SAY ACCEPT OR REJECT AGREEMENT! I reached out to their GM Matt Ashford at least 4 times previously, no reply. Here is the original review, I previously rated this dealership a 5-star rating, per request of my salesman, but now that I caught their discrepancy of my purchase, I have to lower my rating to the worst experience. I walked into this dealership asking to check out the 2021 New Honda HR-V’s available, and was helped promptly by Tyler Griffin. Keep in mind, Tyler is 4 days fresh into the gig, and hasn’t sold a single car until my purchase today. He checks out the stock of 2021 HR-V’s as we sit in his office, and then head outside to test drive the car. I cannot tell you exactly when the discrepancy happened, but this may have been the start to it. We go on a test drive and I enjoy the car a lot. While on the test drive, I asked about the current offer for $0 down, 0% APR for 60 months, because the 2021 models qualified. He said promptly “that offer expired”, so I thought nothing about it, taking his word for it. When going back inside, we start negotiations. They quoted me an out the door of $31k, and for a vehicle with a sticker price of $26.6k, I didn’t find that to be a respectful offer at all. Eventually getting them down to $27.5k out the door, I wanted that last $500 off to make the cost out the door $27k. I was told that they could not make the deal, so I kindly shook hands with the 2 sales floor gentlemen and walked out. I was stopped in the parking lot getting into my car by Tyler Griffin, my salesman, that they would make the deal for $27k out the door. Keep in mind, the negotiation was being set on a 2021 model, noted by the main sales associate when he said “I can’t go that low on a model I’ve only had on the lot for about a year”, the 2022 models are set to drop this summer/fall, so this proclamation signifies the year of the vehicle even more. After signing all the papers, I was promised by Tyler the ability to leave my new car on the lot until I could bring someone else to come pick up the car with me. Sales associates once again said that wasn’t true, and I would have to take the car off the lot and park it at Bob Rohrman University across the street so it wasn’t on the lot. Getting home, I realized a huge discrepancy, the model car I signed for was a 2020…I did not verbally agree to even checking out a 2020 model. I was set on a 2021 model, and negotiated with the model year of 2021 in mind. I called to have this situation rectified, and was told that they can do a 2021 for $1,500 more than the $27k, because of the “confusion”. I am assuming it was a large bate-and-switch tactic, because of the fact that 2020 was never mentioned at time of test drive, sale, or finance write up. I agreed to a purchase of a 2021 model, and ended up with a 2020. Trust was broken today Schaumburg Honda. More

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Mike Yang was professional, kind, and a true delight to work with! I would recommend him to my friends and family for their next Honda purchase. work with! I would recommend him to my friends and family for their next Honda purchase. More

by Michael de Guzman Verified Customer Verified Customer

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Very helpful friendly made everything in buying my new Very helpful friendly made everything in buying my new car very easy I shopped around they gave me the best price I will always remember this and giv Very helpful friendly made everything in buying my new car very easy I shopped around they gave me the best price I will always remember this and give them My business in the future More

by AADAMANY Verified Customer Verified Customer

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Schaumburg Honda is my choice for many years for leasing a car! I am always pleased with this dealership. a car! I am always pleased with this dealership. More

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Mike Yang was on his game from the beginning. Facility is old but bustling with activity on the Saturday we arrived to purchase our Honda Odyssey. is old but bustling with activity on the Saturday we arrived to purchase our Honda Odyssey. More

by JEFFREYKROL Verified Customer Verified Customer

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Overall, the sales and financing staff are friendly and knowledgeable. Their new facility down the street will be a welcome upgrade to the existing building, which needs to be updated. knowledgeable. Their new facility down the street will be a welcome upgrade to the existing building, which needs to be updated. More

by Tim Verified Customer Verified Customer

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Great service, no surprises, trustworthy. I got what I came in for, no hassles. Online price was honored. This is second New car I've purchased from this dealer. came in for, no hassles. Online price was honored. This is second New car I've purchased from this dealer. More

by PAMELA.RODRIGUEZ Verified Customer Verified Customer

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