Milson Dominique

At first I would rate my experience as. 5 star rating.....but as time went on I realized my experience was not 5 star. Our salesman Milson was terrific, great personality and efficient. I w 5 star rating.....but as time went on I realized my experience was not 5 star. Our salesman Milson was terrific, great personality and efficient. I was an out of state buyer and I paid cash for my vehicle purchase. Here is where my experience declined. I was informed by finance dept that my purchase would be a turn-key registration in Mass. as sales tax was applied and my vehicle was insured before being loaded for transport. Upon arrival of vehicle in Mass I went to register my vehicle and was declined. It was not an easy transition, too date (4/10 - purchase made on 3/27) my vehicle still remains un-registered and I still do not have title in hand.....I paid cash.....it is my truck, I have no title and still I am being declined as the process from the Morgan group of BMW is not by any means concerned with expediting my ability to register.....this is NOT how the process was explained upon purchase. It certainly has changed my disposition on experiencing a positive transaction. If Morgan BMW doesn’t provide title for registration I have been told it can take 3 to 4 weeks, hardly the outcome I was told at purchase. I am greatly disappointed.l understand an out of state purchase can be more involved, but the total derailment of customer satisfaction is unacceptable compared to the ease of completion that was explained to me at BMW Pompano. For the first time ever buying a car at a dealership the gas tank was empty when I got the car. Every dealership has given a courtesy fill up upon purchase.until now. (At my age I have bought MANY.) Thomas J. Kelleher More

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The only place I would purchase a new BMW from the people's are very friendly. people's are very friendly. More

by rickeybrolle Verified Customer Verified Customer

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I have been driving a BMW since 1988 and have been to over 150 Dealerships. By FAR BME of Pompano is the best BMW Dealership I have ever worked with. They are the best in class! over 150 Dealerships. By FAR BME of Pompano is the best BMW Dealership I have ever worked with. They are the best in class! More

by ameen2 Verified Customer Verified Customer

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Long wait times with no loaner cars available, services unnecessarily expensive, out of stock complimentary snacks, no wifi, but employees were mostly friendly unnecessarily expensive, out of stock complimentary snacks, no wifi, but employees were mostly friendly More

by CHRISROSAC113 Verified Customer Verified Customer

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Milson - excellent service and always work for your satisfaction recommend 100%. faster process than I thought satisfaction recommend 100%. faster process than I thought More

by JOHNJACPAINTINGCORP Verified Customer Verified Customer

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Milson was great to work with. He communicated well and worked with us to secure reasonable financing. The dealership has kept in contact with us to ensure everything was alright. He communicated well and worked with us to secure reasonable financing. The dealership has kept in contact with us to ensure everything was alright. More

by JEBURKE057 Verified Customer Verified Customer

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Took too long to complete the deal. Was there from 11 am - 7 PM. Finance never told me that there was a 3% surcharge on credit card payments, only that I could pay up to $5,000. The Was there from 11 am - 7 PM. Finance never told me that there was a 3% surcharge on credit card payments, only that I could pay up to $5,000. The lady who did the education was not all that engaged. More

by NME1128 Verified Customer Verified Customer

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Samson has sold me three or four BMWs now. He’s always so friendly and hospitable. He has great energy. I can always count on Samson to put a smile on my face! He Does an outstanding job! He’s always so friendly and hospitable. He has great energy. I can always count on Samson to put a smile on my face! He Does an outstanding job! More

by Kdruey Verified Customer Verified Customer

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Service manager and staff were prompt gave me exactly what I wanted. Service was outstanding. what I wanted. Service was outstanding. More

by SEABREEZE16 Verified Customer Verified Customer

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After being underwhelmed and annoyed by sales associates at other BMW dealerships, I walked into Pompano Beach BMW. I am fortunate that I did. From top to bottom, my experience was seamless, transparent, a at other BMW dealerships, I walked into Pompano Beach BMW. I am fortunate that I did. From top to bottom, my experience was seamless, transparent, and easy. We made quick work with the negotiations and a deal was done in record time with no annoyance whatsoever. I had substantial, enjoyable contact with the Sales Manager. My sales associate, Monique, was great. The GM came to shake my hand. The car prep was done promptly too. I also had a great experience with their technology guru who educated me on all new features and handled all my phone connections and car operation options. First class service from a first class dealership. I highly recommend these folks. More

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