Mindy McCorkle | Page 8

Clean and organized. Offered refreshments. Allowed to test drive and discuss the car. Mindy was very knowledgeable and helpful. The showroom was at a good temperature. Social distancing was practiced and test drive and discuss the car. Mindy was very knowledgeable and helpful. The showroom was at a good temperature. Social distancing was practiced and everyone wore their masks. More

by STEPNEYRENO Verified Customer Verified Customer

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11/18/2020 Contract dispute that Tim Thorn won’t hold 11/18/2020 Contract dispute that Tim Thorn won’t hold up too, nor honor or process with the finance company after having the vehicle for 3 weeks 11/18/2020 Contract dispute that Tim Thorn won’t hold up too, nor honor or process with the finance company after having the vehicle for 3 weeks. The sales manager named Tim Thorn said, it was because of the mileage they gave us, which was 10,000, and they wanted to change it to 12,000, I asked him to submit it in writing so I could have my lawyer look over the contract, he said no, we must come in the facility to take care of it. I said no I wanted to leave it at 10,000 miles but he would no stand for that. From that point on , they keep calling me back to back, the sales lady, finance guy and the GM. They were calling so many times from different numbers. They left messages at times. They came to my house demanding keys and the truck. Then they decided to come to my job on Saturday October 10th,2020, demanding that I give them the keys and turn over the vehicle or else they would call the police and report the vehicle stolen and call on star to turn off the car. Two guys from Hawk Cadillac ( Abri Credit Union) on 10/10/2020 around 11:00 am, co-workers were present. The gentlemen said to me we are here to pick up the vehicle, I said to the no, I can’t release the vehicle to you because I have a contract with you all. I asked them, would they give me time to inform my lawyer to look over the contract. They said no, they boss ( Tim Thorn) said take the vehicle. The one guy said the next step that Tim told them was, to have the vehicle toll and bring it back to Hawk. I didn’t believe them so, I walked back to my work station. A few minutes later my co-workers informed me the Hawk guys had blocked my vehicle in. I asked my boss, can I be excused for a while and leave the building, she said yes. I went outside and they had me completely blocked in. I decided after being in the vehicle for a while that they were not going to move, one of the guys got out a took a picture of me in the car. I decided to just try and go over the hump embankment and drive through the grass on the property. They began to follow me going toward home. I was so nervous and scared I almost had an accident. I was weaving in and out of traffic trying to dodge them, I finally lost them and continued to head home. Once home , I placed the truck into the garage and tried to calm down to return to work. Everyone began to ask what happen ( How embarrassing) in the mean time my nerves were so bad, it was hard to work. While at work my husband called me and said the finance guy David, asked why did I run away, all they wanted from me was to come down and re-sign the contract. They said they were going to call the police and cut off the car by on star. REALLY ALL BECAUSE IF THE MILES? This seems like a real nightmare. Hawk is still calling my job as well as my cell phone over and coming to my home. I will not be doing business with a company that harassed me the way they did. My family has always purchased vehicles there and never had we experienced this problem before. More

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The work I had done was excellent. My navigation still can’t be mixed due to a software screw up at Cadillac. This will be my last Cadillac. I’ve gotten a new one every 3 years since 1985. Never again. can’t be mixed due to a software screw up at Cadillac. This will be my last Cadillac. I’ve gotten a new one every 3 years since 1985. Never again. More

by DRLARS Verified Customer Verified Customer

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Good customer service a little misleading on service options was told my tire balance was included in service I paid for but tires wasn’t balanced but mindy in the sales department is fantastic I love options was told my tire balance was included in service I paid for but tires wasn’t balanced but mindy in the sales department is fantastic I love her More

by mclanerhill Verified Customer Verified Customer

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I have always done business with Hawk of Joliet and always great services. Service was quick as well. I will continue to go here for sales and service always great services. Service was quick as well. I will continue to go here for sales and service More

by Ltafoya26 Verified Customer Verified Customer

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The service at Hawk Cadillac never ceases to amaze me. I call in with last minute tire problems and they rescue me, repair me and some how still I have time to get to my appointments! The team there is cap call in with last minute tire problems and they rescue me, repair me and some how still I have time to get to my appointments! The team there is capable, communicative and most of all professional. I am sooooooo happy I went with your dealership to purchase my last Cadillac and though this one will probably last 20 years I expect to buy my next from Hawk! More

by JOE.PHILLIPS Verified Customer Verified Customer

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Great job very pleased well done I have used Cadillac Great job very pleased well done I have used Cadillac for my business for many many years myself and also my wife completely satisfied with the servi Great job very pleased well done I have used Cadillac for my business for many many years myself and also my wife completely satisfied with the service with the loaner car worked out well I’m sure the business will be the same in the near future thanks Gary More

by GPERINAR Verified Customer Verified Customer

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Once agin Mindy and the Hawk team came through on my purchase. This time it was a 2020 CT4. Even through these trying times, Mindy made it easy and painless. Thanks again for great service. purchase. This time it was a 2020 CT4. Even through these trying times, Mindy made it easy and painless. Thanks again for great service. More

by RHUNTNDVP Verified Customer Verified Customer

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They could not fix my navigation system due to a problem at Cadillac. I think I have a lemon and will stop my 35 year run of Cadillac after this lease at Cadillac. I think I have a lemon and will stop my 35 year run of Cadillac after this lease More

by DRLARS Verified Customer Verified Customer

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Excellent service. Thank you very much for the loner you provided, it was a pleasure driving it! My car is running very well and its to the excellent care from Hawk,. provided, it was a pleasure driving it! My car is running very well and its to the excellent care from Hawk,. More

by SMD46 Verified Customer Verified Customer

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