Miranda Eichelberger

I can't say enough good things about my experiences with the dealership. I bought my Qx80 (used) only when I came in to test drive the suv. The salesman, Jeff was great. Polite, understanding, professional the dealership. I bought my Qx80 (used) only when I came in to test drive the suv. The salesman, Jeff was great. Polite, understanding, professional and most importantly down to earth. He was not pushy, answered any and every question(s) that we had. He was able to compare prices of the same suv, make & model within a 2,000 mile radius. Also, when it came to financing its xxxx near impossible to beat an interest rate of .99. Not to mention this all happened when the dealership was set to close in an hour. The young lady in the financing department handled all the paperwork and streamlined the whole process for me. Everything was great from start to finish. Service. The service department has been nothing short of amazing. Have been able to always get my two suv's in for service. We have always worked with Jerry quite a bit and he knows his infiniti's. Very knowledgeable of repairs, both suv's, and even a few recalls. We have worked more extensively with Jerry and only a few times with Tina when our cars have needed service and there is never a drop off in customer service. They are fast, polite, fix cars in a timely manner, and not to mention keep me informed of what is going on from the get go and informed of pricing as repairs are being done. Even had a great experience with Cochran Collison shop too when a deer caused 8k in damage on Easter. The only downside is the dealership moved from Wexford to Monroeville. The distance and traffic are a hassle but Jerry and the service department have even been able to have our suv's dropped off at our home in Oakdale. More

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It was great very clean very polite kep me informed very nice lounge car was very clean car was vacuumed I would come again thank you nice lounge car was very clean car was vacuumed I would come again thank you More

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Horrible I purchased a vehicle from Cochran Infinity in July of 2015, unfortunately I totaled my vehicle on October 19th, 2017. I had service contracts that ne I purchased a vehicle from Cochran Infinity in July of 2015, unfortunately I totaled my vehicle on October 19th, 2017. I had service contracts that needed cancelled so the funds from the cancellation can be sent to my lender. I contacted Cochran and Miranda answered and I asked her who do I speak with and she stated Scott Mann but he was busy so she had to take a message for him to get back with me, well he never did.I called about 30 more times and sent numerous emails to Miranda over the past 2 1/2 months stating what my lender needed and easy care gap which they never provided any documents. I had to make a special trip to the store to speak to Scott directly on 12-19-17. My insurance and easy care gap paid the car off back in November but my lender is still waiting on the money from my cancellations which Cochran owns them and it’s collected interest which I will be responsible for because after you purchase your vehicle they don’t want anything to do with you! Today is January 1st 2018 and my lender has yet to receive a check from Cochran Infinity !!! Do not buy from this specific location you will not be happy after your purchase!!! More

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Unknowledgeable salesperson I have purchased all of my vehicles for the last 16 years from Cochran with wonderful buying experiences but this last experience was pretty awful. Th I have purchased all of my vehicles for the last 16 years from Cochran with wonderful buying experiences but this last experience was pretty awful. The salesperson knew very little of the vehicle that I was interested in and actually spent 5 min telling me to push a button and explained a feature that the car didn't even have, but they were able to tell me all about their life story. I found it frustrating that the salesperson was unable to answer many of my questions and had to keep running to get the sales manager to assist them- these were basic questions about vehicle options, availability on their lot, etc. I also received multiple phone calls from them "checking in" but never had new information to give me. I ended up buying from a competitor as I really felt like they didn't care about their customers or their brand and when I'm buying a $60k vehicle, that is important! More

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