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Mitch Aase
Refer Me
118 Reviews
Prior to joining Exeter Subaru, I was in the footwear and sporting goods business. I was able set myself apart through a commitment to customer service, ethical business practices and listening to the needs of the customer. My customers ran the entire range of retail operations from Wal-Mart to Nordstrom and all manner of “mom and pop” businesses. My family and I call Rockport Massachusetts home today. Something about New England must appeal to me as I have lived here four different times over four decades. I was in the “Subaru cult” prior to joining Exeter Subaru. I fell in love with the performance of my Forester in the nor’easters and blizzards. I had posted my resume on the internet and never considered selling cars before. When these guys called me, I thought… “hmmm, excellent brand, superior product…yes!" It's a great team here.
Read moreDealership Experience
5 yrs, 9 mos
Industry Experience
5 yrs, 9 mos
118 Reviews
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118 Reviews of Mitch Aase
April 20, 2024
Where has integrity gone ? ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I dis ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I discussed with him that I was leaving for SC in 10 days and driving the car there. On Sunday Feb 25 the car was packed and at 7 am I went to start it and it was dead. Had to call AAA . The battery was 4 years old. The original ! Had to buy a new battery for 200 from AAA. Late start, late picking up my rider and forced to drive after dark. Took bill after return home to Mitch, on April 1. He said Daren, the manager would be back April 8 and would call me then. On April 15, still not a word. I called Subaru of America. They started a case and a case manager called later that day. He started to relate the fact of the case and had them all wrong. Basically, before he talked to me, he called the dealership and colluded with them about how to not reimburse me for the battery. Told me to call back to the dealership, Exeter Subaru. Of course nobody there wants to talk to me at this point. Eventually Daren called back with same story as the case manager.I paid the asking price for the car. Its my 5th Subaru and the 7th in my family. Basically it comes back to the question of integrity . 200 is not a lot of money, however the refusal to reimburse me speaks to the integrity of this dealership. The right thing to do, without question was to reimburse me. We have a friend who owns three dealerships in Burlington Vermont who would never treat a customer this way. Our neighbor is the sales manager at BMW who strongly suggested I write this review. This is poor customer service. More
by ritasnow88
Verified CustomerOther Employees Tagged: Darren Coute, DJ Agosto
Helpful 
April 06, 2024
Salesman Mitch and Finance Hanna were great. Unfortunately Mitch was on his day off when the car was delivered and couldn’t check it out. We had added Xzilon for the exterior and interior. When Unfortunately Mitch was on his day off when the car was delivered and couldn’t check it out. We had added Xzilon for the exterior and interior. When salesman Dominick took us to the car it hadn’t even be washed. We asked him to check and he said it was done. We asked for the manager and Jimmy met us at the car. At first he too said it was done. We pointed out areas of dust and dirt on the exterior as well as a rub mark on the front bumper. Jimmy said we could buy a product at WalMart to get the rub marks out. Finally he conceded that the car wasn’t properly prepared for delivery. He told us he would get it done but couldn’t be until the next day. He did give us a loaner so we could get home. When we went back to pick it up we noticed that there was no trailer hitch extension (we had paid to have a hitch installed). We were not told the extension was extra now. Jimmy said he would order one for us free of charge and call us when it was in. Ten days later we called to check and were told it was in and to come pick it up. We haven’t mentioned that the interior door panels looked like they had been dripped on and just messy. If the interior had been treated at all then it was a poor job. We’re so disappointed that we haven’t been back. Don’t know if we will give Exeter Subaru any more business. Sad sin this was the third Outback we had bought from them and had been very satisfied up until now. More
by herzigs02
Other Employees Tagged: Jimmy LaFlamme, Domenic Spinelli , Hannah in finance
March 14, 2024
Facility presentable, Sales representative Mitch Aase, helpful, Knowledgeable, Courteous. Vehicle ordered arrived within the estimated schedule. helpful, Knowledgeable, Courteous. Vehicle ordered arrived within the estimated schedule. More
by rtagliamonte
Other Employees Tagged: Jimmy LaFlamme, DJ Agosto
January 31, 2024
Everyone at Subaru Exeter exceeded our expectations from the moment we arrived! With the assistance of the general sales manager Jimmy and our sales representative Mitch they went above and beyond to make o the moment we arrived! With the assistance of the general sales manager Jimmy and our sales representative Mitch they went above and beyond to make our experience and purchase of not only one but two Subarus smooth, and stress free! We’ve spoken so highly about Subaru Exeter that a week later our son and his girlfriend went in so she could purchase her first Subaru! We now own four Subarus in our household and couldn’t be happier! More
by jl.boland
Other Employees Tagged: Jimmy LaFlamme , Hannah Fowler
January 06, 2024
Respectful, reasonable negotiation. Everything was well explained. No hidden fees or other charges. It was a good experience. Everything was well explained. No hidden fees or other charges. It was a good experience. More
by mg-assoc
Other Employees Tagged: Amy Gannett
January 05, 2024
Everyone was very kind and helpful! I was assisted right to the car I had seen online and was able to test drive it shortly after. Very happy with my experience at exeter subaru. Thank I was assisted right to the car I had seen online and was able to test drive it shortly after. Very happy with my experience at exeter subaru. Thank you! More
by georgia.ellison8
Other Employees Tagged: Jimmy LaFlamme, Ann Italia, DJ Agosto, Domenic Spinelli
December 06, 2023
Their pricing is very fair. They explained all the car's features. They had my vehicle ready when I got there even though they had no power. They treated myself and my daughter They explained all the car's features. They had my vehicle ready when I got there even though they had no power. They treated myself and my daughter wonderfully. The vehicle was clean and all fueled up. More
by hilbag
Other Employees Tagged: DJ Agosto, Domenic Spinelli , Chris Benjamin, Hannah Fowler, Dominic was super as was Chris and Mitch
November 05, 2023
Process went very smooth and Mitch was very friendly and discussed all the details of our new Outback, Wilderness, to our complete satisfaction. Actually, we felt very comfortable with the complete dealersh discussed all the details of our new Outback, Wilderness, to our complete satisfaction. Actually, we felt very comfortable with the complete dealership. We look forward to servicing our new vehicle here over the years. Thankyou for you service. More
by rockyledge549
Other Employees Tagged: Jimmy LaFlamme, Ann Italia, DJ Agosto, Justin McDaniel , Chris Benjamin, Hannah Fowler
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