Mitch Karpinski
Mitch Karpinski at Frank Boucher Chevrolet Cadillac of Racine

Mitch Karpinski

Service Advisor

Frank Boucher Chevrolet Cadillac of Racine

8600 Washington Ave
Racine, WI 53406

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4.7
10 Reviews

Dealership Experience

3 yrs, 5 mos

4.7

10 Reviews

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10 Reviews of Mitch Karpinski

October 07, 2025

Dealership Rating
Employee Rating

The cost was incredibly high. I was told I needed to make an appointment to check a seatbelt then after waiting for the appointment I found out I didn't need one. I had to drive More

by CPAENTEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 16, 2025

Dealership Rating
Employee Rating

I stopped in one morning right as the Service center opened at 7am tired.I noticed during the night one of my headlights had gone out. I did not have an Appointment and was exhausted from the evening be More

by SARAANCHONDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jim Piscitello Service Manager 262-886-1010

June 09, 2025

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Employee Rating

Seems well organized, customer orientated. No problems with service. Quick and expedient. Felt good when I left. More

by MFW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Piscitello Service Manager 262-886-1010

May 22, 2025

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They are very prompt, friendly and helpful, both in the service department and on the sales floor More

by BRIAN@LAUERFINANCIAL.COM
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 22, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

March 22, 2025

Dealership Rating
Employee Rating

I was mislead to when I purchased my vehicle. I was told I have a 3 year warranty that covered all servicing. I was charged $100 for an oil change at my last visit and when I asked why, it turned More

by krenzke39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 24, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Hello - thank you for brining this to our attention. When you have the opportunity, please reach out to our General Manager, Chris Tessmer, at 262-886-1010 so we can discuss tis situation further with you.

March 11, 2025

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Employee Rating

Great service! Everybody is very nice and professional. Will be buying my next car from this dealership More

by 4larsins
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Tessmer , Samantha

Mar 11, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Piscitello Service Manager 262-886-1010

February 09, 2025

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Employee Rating

Mitch is a great person to deal with. He’s very knowledgeable when it comes to talking about the service that’s being or needs to be done. More

by Martinkarpinski0
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Martin, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mitch met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

February 06, 2025

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Employee Rating

Very helpful. I don’t feel like being ‘blown off’ as we did at Palmen in Kenosha. Mitch and Nick are friendly and easy to deal with More

by WAUG162003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Colon

Feb 06, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mitch, Nick and our team met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come! Jim Piscitello Service Manager 262-886-1010

December 31, 2024

Dealership Rating
Employee Rating

They did the work I asked for in a timely manner without any hassle. Thank you More

by Dave
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure who all was involved

Jan 02, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Dave, Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

August 17, 2024

Dealership Rating
Employee Rating

This was hands down the best service I’ve ever had at a service center! Mitch was awesome and made the whole process as smooth as could be! More

by Jaredthomasoppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you, Jared, for your kind words for Mitch and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

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