Mo Shurafa

I had a service appointment at Big Star Hyundai at the end of November and authorized only an oil change for my vehicle. However, I later received a video from the technician showing different parts of my end of November and authorized only an oil change for my vehicle. However, I later received a video from the technician showing different parts of my car being removed, including filters, as they pointed out potential services I “needed.” My concern is simple: I did not authorize any additional work, so I don’t understand why parts of my car were being taken out in the first place. I recognize that the intent may have been to inform me, but this should not involve removing components I didn’t agree to have touched. What makes this even worse is that less than a week after my service, my AC stopped working. I’m expected to believe this is a coincidence, but I honestly don’t. The issue now requires a repair that will cost me almost $1,000, and I have strong reason to believe it was caused during the service I received. Overall, this experience has left me extremely disappointed and distrustful of the service department. More

by CAROLCHAVES Verified Customer Verified Customer

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Really great customer service was in and out and got me in exactly what I wanted ! Thank you Mo and Christian! in exactly what I wanted ! Thank you Mo and Christian! More

by sabs.world.1994 Verified Customer Verified Customer

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I was very satisfied with the entire transaction. Even though the car I had selected online had been sold before I got there, my salesman found another vehicle that is great. Even though the car I had selected online had been sold before I got there, my salesman found another vehicle that is great. More

by trbelmore Verified Customer Verified Customer

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Moe was a very good and treated us with respect. He got us a very good deal. We will recommend him to others He got us a very good deal. We will recommend him to others More

by tamtam4712 Verified Customer Verified Customer

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As soon as we walked in the front door we were asked to be helped didn’t have to wait on a salesman Everybody was very friendly be helped didn’t have to wait on a salesman Everybody was very friendly More

by aheiser56 Verified Customer Verified Customer

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My car salesman Mo was quick to check if I needed help. He worked hard to show me multiple vehicles and see which one was for my liking. He tried to negotiate the best deal with his manager. He also took p He worked hard to show me multiple vehicles and see which one was for my liking. He tried to negotiate the best deal with his manager. He also took pictures of my daughters and I! More

by bacarrillo17 Verified Customer Verified Customer

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Great people, always the same ones so you know they like working there. Honest assessments and always willing to work with you. I NEEDED a car and had to make something happen, and Mo never gave up. I’m so working there. Honest assessments and always willing to work with you. I NEEDED a car and had to make something happen, and Mo never gave up. I’m so relieved to be driving a safe, new car that was purchased just in time. More

by MICHELLECANTUWILSON Verified Customer Verified Customer

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We were greeted right away and had a very helpful salesman. We drove several of the different cars to be able to test out the ride on each of them. We found one that we really liked and decided to salesman. We drove several of the different cars to be able to test out the ride on each of them. We found one that we really liked and decided to buy it and were pleased that they were willing to get us the best discounts . No hard sales pressure at all. More

by bjhester63 Verified Customer Verified Customer

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I just bought a car from Mo and he was amazing! So kind, explains everything and reallly tries to help you. I will be recommending him to anyone looking for a new car. He is the best! And big star So kind, explains everything and reallly tries to help you. I will be recommending him to anyone looking for a new car. He is the best! And big star was great! Thank you More

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Friendly and someone was outside waiting to greet and help us. We definitely recommend to family and friends help us. We definitely recommend to family and friends More

by leal_i Verified Customer Verified Customer

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