Mohammad Dmour

Lack of communication from principle management they won’t return calls When told they will call back they text instead. won’t return calls When told they will call back they text instead. More

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Service was good waiting for vehicle was awful. After everything was complete we waited 30 minutes for our car After everything was complete we waited 30 minutes for our car More

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Everyone is kind and easy to work with. No one has been pushy or aggressive. Service takes your vehicle at the time of your appointment No one has been pushy or aggressive. Service takes your vehicle at the time of your appointment More

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⭐ ZERO STARS if that were an option. I have been dealing with Principle BMW of San Antonio for three years, and every visit somehow ends with them recommending $2,000+ in “urgent” rep I have been dealing with Principle BMW of San Antonio for three years, and every visit somehow ends with them recommending $2,000+ in “urgent” repairs. At this point, it feels less like service and more like a sales pitch. My most recent visit was the final straw. They charged me over $500 just to inspect my vehicle, and the technician ultimately said the only thing needed was topping off coolant. Yet somehow they still tried to sell me a transmission flush that I did not request. It gets better. After they replaced one of my tires previously, my tire pressure light suddenly came on. When I asked them to check it, I was told that ALL of my TPMS sensors needed to be replaced for around $2,000. Funny how that issue appeared immediately after they touched the tire. When I declined the repair, they charged me another inspection fee because they had already looked at the car. So let’s recap: • $500+ inspection fee • Coolant topped off (the only real issue) • $2,000 TPMS recommendation after THEY replaced a tire • Another inspection fee when I questioned it The service advisor Andrew (who said he’s an assistant manager) then offered a $50 credit on a $500+ bill for doing essentially nothing. That felt more insulting than helpful. Over the years I’ve also heard that this dealership previously had to fire mechanics for dishonesty and charging customers for work not completed. Based on my repeated experiences, it’s hard not to question whether those issues still exist. After three years of inflated repair recommendations and terrible customer service, I can confidently say this dealership cannot be trusted without getting a second opinion. If you own a BMW in San Antonio, do yourself a favor and take your car somewhere else. More

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Cayden and Peter were so amazing to work with. They made the buying experience worth it. I love my 2026 330i and I was all over the place on what exactly I was wanting to buy! They made sure I che They made the buying experience worth it. I love my 2026 330i and I was all over the place on what exactly I was wanting to buy! They made sure I checked out all the cars & colors to find the exact one I fell in love with! I highly recommend SA BMW! Ask for Cayden & Peter! More

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My BMW car got a repair done a week ago. Miss Kristian Chen was my service advisor, I would recommend Miss Chen because she is approachable and she explained everything to me about my car. Miss Kristian Chen was my service advisor, I would recommend Miss Chen because she is approachable and she explained everything to me about my car. More

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Great customer service, fast turnaround and the finance department was willing to work with me and my schedule. department was willing to work with me and my schedule. More

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Outstanding attention to detail. Courteous with prompt service, organized, excellent team approach with follow up on their work Courteous with prompt service, organized, excellent team approach with follow up on their work More

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The dealership was efficient, helpful and punctual through the whole process. My adviser, Olivia Malone, very good at updating my cars progress through out it’s repair. through the whole process. My adviser, Olivia Malone, very good at updating my cars progress through out it’s repair. More

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They got us in and out quickly. We will continue to USA them for our service needs. We will continue to USA them for our service needs. More

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