Mohammad Dmour | Page 3

The dealership experience was very good. Quick and efficient.. service rep was very friendly and kept me informed of progress. Worked with me to get additional work done that was needed. Quick and efficient.. service rep was very friendly and kept me informed of progress. Worked with me to get additional work done that was needed. More

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Very good environment, super nice and sweet. Answered all my question. Our sales person was Jaime and he was very understanding and patient with us. Will definitely be back again in the future. Answered all my question. Our sales person was Jaime and he was very understanding and patient with us. Will definitely be back again in the future. More

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Great experience at Principle BMW of San Antonio. In and out for my oil change as quoted. In and out for my oil change as quoted. More

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We received excellent customer service and great attitude from Mr Ryan Watson with Principal BMW of San Antonio! from Mr Ryan Watson with Principal BMW of San Antonio! More

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Effective and efficient. Courteous. Always a great experience. Can’t recommend this dealership enough! Thanks BMW SA. Courteous. Always a great experience. Can’t recommend this dealership enough! Thanks BMW SA. More

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Excellent service from Caleb perfect attention, good used units, competitive price good attention from the finance team units, competitive price good attention from the finance team More

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They didn’t know or didn’t want to do the Nano Cure Insurance I bought when I purchased my vehicle. So many excuses not to do it Insurance I bought when I purchased my vehicle. So many excuses not to do it More

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Went to dealer for a quick car wash while checking in - the tire expert at entrance, while inspecting the tires discovered a nail in one of my tires . Once it was discovered the service department was qui the tire expert at entrance, while inspecting the tires discovered a nail in one of my tires . Once it was discovered the service department was quick to react and was able to supply a courtesy vehicle while repairs were in progress! Although the car wash broke down I’m glad we visited the dealership- they avoided a possible flat or blowout on the road! Thank you BMW! More

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Stellar service very attentive and ready to go above and beyond. Not disappointed at all. beyond. Not disappointed at all. More

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On April 27, 2026 I took my Daugther mini coupe to principle BMW here in San Antonio, as a single mother and trying to provide and just recently diagnose with cancer, I wanted the best in quality serv principle BMW here in San Antonio, as a single mother and trying to provide and just recently diagnose with cancer, I wanted the best in quality service in order for my hard earn money to show with the final results in my head I was thinking one payment with the job been completed by the best, I was completely wrong, I was told a complete diagnostic with the results shown the coolant container broken causing the coolant to leak, a experience technician will come to the conclusion if the engine is not receiving coolant it would make the engine to be heated, they decided to just tell me the coolant was replace costing $ 2090.00 we left happy trusting BMW. 45 minutes into the middle of the highway the vehicle stop, we had to pay towed and ubber home. BMW did not own up to their mistake all the blame came to me with them having to do another diagnostic that is how their business make money off the poor they told me the spark plugs and engine was cover in oil, with them giving me option of they selling me an engine with 90 thousand miles for the amount of $ 8,000 they discounting the previously paid $ 2090. Like they doing me a favor they will make me pay $ 6800. Knowing my situation and all the medical bills I have, they kick and step on you when you down. So I told them I can't afford that amount you guys miss the point the first time and now I have to pay for your errors if missing it the first time, I send a message to the general manager, he completely ignore it Mr bigshot. I was offer $1000. With a discount of $500 for the second diagnostic with a final offer of 500. Dollars, I pay 10,000 so I refuse the offer because another shop is willing to look at my vehicle and is willing to do the job correctly. BMW the high standard I was imagining in my head that your company represent it was all in my head, to all the people out there if your intention is to get your hard money worth run as fast as far possible from principle BMW of San Antonio shame shame the stress you guys put me thru left me in the hospital and with the Dr's finding other spots in my lugs. BMW asking me to take this post down, I'm not reason why the $ 2000 dollars you guys gave me is was for the coolant that needed replacing and BMW end up staying with it and my vehicle for free is like this customer is stupid let's play her, no I'm not you played yourself because every consumer out here will know with this post how BMW get down with his customer down and dirty just to make a buck and take from those who is in need. GOOD LUCK 👍 general manager you should be shame off how the company you running is treating the customer who generate your pay check. Don't call me unless you want to correct your wrong doing have a plan before you contact me. More

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