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Moises Bonilla
Moises Bonilla at McDonough Hyundai

Moises Bonilla | Page 13

SERVICE ADVISOR

McDonough Hyundai

1785 Avalon Pkwy
McDonough, GA 30253

Contact Me
4.5
160 Reviews

Dealership Experience

3 yrs, 8 mos

Specialties & Trainings

Customer Service

Sales Consultant

4.5

160 Reviews

Write a Review

160 Reviews of Moises Bonilla

March 15, 2024

Dealership Rating
Employee Rating

Let me start by saying Moises is great, awesome customer service! He needs a raise. Overall experience: Terrible. The other service reps were unprofessional, unreliable, and uncommunicative about the wor More

by B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chamas “Champ” Plummer, MYREON B SHOCKLEY, Travis Howard

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Mar 17, 2024

McDonough Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

Mar 17, 2024

McDonough Hyundai responded

Hi, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (888) 346-8956 so we may identify ways to improve your experience.

March 10, 2024

Dealership Rating
Employee Rating

-3 hour wait time for a less than 15 part change. -Never checked in with me to let me know service is taking longer than expected -was charged a deductible charge; that I later found out, I wasn’ More

by JAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: MYREON B SHOCKLEY

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Mar 14, 2024

McDonough Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

March 10, 2024

Dealership Rating
Employee Rating

It had a very large section of cars on the slot. Our sales person was on time. More

by synetha.gilchrist
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Best, Finance Department was someone else

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Mar 11, 2024

McDonough Hyundai responded

Hi Synetha: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Michael Austin Owner Loyalty Manager 470-713-7468

February 29, 2024

Dealership Rating
Employee Rating

The customer service and work are amazing . they know how to take care of customers and keep you updated on the progress. More

by Phalando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Riccardo Calix , Jamaal Autry, Kyle Best, Craige Burke, Steve Cloud, MONICA FACIO, Willie Fisher, Luis Rodriguez, MYREON B SHOCKLEY

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Feb 29, 2024

McDonough Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Michael Austin Owner Loyalty Manager 470-713-7468

February 28, 2024

Dealership Rating
Employee Rating

Great and fast service! very clean waiting area, nice service writer got me in and out in no time.... More

by VIC11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MYREON B SHOCKLEY

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Feb 28, 2024

McDonough Hyundai responded

Thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468

February 27, 2024

Dealership Rating
Employee Rating

Complete oil change and tire rotation completed in less than one hour. Car washed after oil change. More

by CLEVERAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2024

McDonough Hyundai responded

It's great to hear that Moises was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing McDonough Hyundai! Michael Austin Owner Loyalty Manager 470-713-7468

February 26, 2024

Dealership Rating
Employee Rating

Clean, pleasant waiting area. Snacks and coffee. Timely service. Professional staff. Will recommend this dealership. More

by stuck362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MONICA FACIO, MYREON B SHOCKLEY

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Feb 26, 2024

McDonough Hyundai responded

Thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468

February 25, 2024

Dealership Rating
Employee Rating

Super quick had me in and out in less than and hour for and oil change. More

by siagon777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 25, 2024

McDonough Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Michael Austin Owner Loyalty Manager 470-713-7468

Feb 26, 2024

McDonough Hyundai responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

February 15, 2024

Dealership Rating
Employee Rating

No communication, poor customer service lack of accountability. The worst experience ever. Need workers in order to help customers. Service manager overwhelmed More

by nghana08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremiah Augustinvil, Amber Dennard, MONICA FACIO, JERIL RASHAD LYMON, Leonard Robinson, MYREON B SHOCKLEY

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Feb 17, 2024

McDonough Hyundai responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (888) 346-8956 to share more details about your visit so we can make things right.

February 13, 2024

Dealership Rating
Employee Rating

The experience was straight forward. I don't not have any complaints. May come back soon. More

by Comero.jordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremiah Augustinvil, MONICA FACIO, JERIL RASHAD LYMON, Leonard Robinson, MYREON B SHOCKLEY

Report | Print
Feb 14, 2024

McDonough Hyundai responded

Jordan, Thanks for sharing about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

Feb 16, 2024

McDonough Hyundai responded

Hi, we appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

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