Moises Bonilla | Page 4

I had an 11:00 appointment for oil change, tire rotation, and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were per and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were performed and brought back to the service writer area where it sat for a half hour. I had to ask a service writer if it was done and he said yes and "offered" to finished up the paperwork. He was not my service writer but was very helpful in wrapping things up. The paint issue was not addressed until I asked him about it. He documented the issue with the paint defect as I requested and was very vague on whether Hyundai would authorize a repair. I feel the service manager should have been involved in the paint issue. I was finally on my way at 2:30. The only positive was that the vehicle was returned clean. They only reason I traveled 50 minutes to this dealership is because of the bad reputation of my local dealer and the fact that I purchased it here. More

by rstotty Verified Customer Verified Customer

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Awesome fast service. Explain to me things I didn't know about my warranty. Definitely would recommend. Explain to me things I didn't know about my warranty. Definitely would recommend. More

by victorfrazier Verified Customer Verified Customer

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I was told my car needed to be cold and that the service wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel the service altogether. I also texted with my service advisor about wanting to cancel the service and just get the oil change. They said they would handle it. When I go pick up my car in the morning the service was still done and I was forced to pay for the service I no longer wanted. NOT the experience I expected to have with this company! More

by Edna.m.jimenez Verified Customer Verified Customer

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Knowledgeable service staff. Very friendly. Waiting area very clean and comfortable. Service was completed in a timely matter. Overall excellent quality. Very friendly. Waiting area very clean and comfortable. Service was completed in a timely matter. Overall excellent quality. More

by JAZZDITTY Verified Customer Verified Customer

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Give me the same service advisor. He and my attendee was amazing from the time I pulled into the service bay. He and my attendee was amazing from the time I pulled into the service bay. More

by Melissagosier93 Verified Customer Verified Customer

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I had very poor service during my visit on May 5, 2025. I arrived a bit early for my 09:00 a.m., appointment. (replace the armrest assembly console; your team member told me about the BLUELINK recall, so I I arrived a bit early for my 09:00 a.m., appointment. (replace the armrest assembly console; your team member told me about the BLUELINK recall, so I agreed for them to also complete it). At ~12:15 p.m., I asked for a status update; it took ~15 mins, for the gentleman who checked me in, to return and let me know that he did not know when the job will be completed. He offered to provide me a ride home, and back (when the car was completed). We have one vehicle; since it was Ash Wed and my wife needed the vehicle by 4:00 p.m., to go to church, I told him I would either need a loaner vehicle, or my vehicle (which means I will have to return at a later date for the repairs). At ~1:15 p.m., he told me the armrest assembly console was installed, and that the BLUELINK checks were being accomplished (but had no estimate on that). At ~1:35 p.m., the car was completed. Once the paperwork was completed, my advisor, Mr Moises Bonilla apologized, saying he had no excuse for what happened. I let him know that I appreciated the apology. More

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Customer service was fine. Poor quality control for repairs. Infotainment system voice commands not working after simple software update. All functions should be checked before Poor quality control for repairs. Infotainment system voice commands not working after simple software update. All functions should be checked before vehicle returned. More

by PERKINS_C Verified Customer Verified Customer

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A lot of hustle from this team! They were short-staffed and moving to make up the difference. Check-in from Jaden with tablet was great. The advisors were trading back and forth wit They were short-staffed and moving to make up the difference. Check-in from Jaden with tablet was great. The advisors were trading back and forth with getting cars set up and checked out. An enormous effort from everybody. The total service ran longer due to circumstance but the communication made all the difference. More

by mcgillc1981 Verified Customer Verified Customer

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I submitted an online review Michael Austin, customer loyalty manager responded and asked my to contact him. I've called and emailed and he never responded this was in November 2024. loyalty manager responded and asked my to contact him. I've called and emailed and he never responded this was in November 2024. More

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The service was great. Everyone was friendly and helpful. The waiting area was well stocked with snacks and beverages. Everyone was friendly and helpful. The waiting area was well stocked with snacks and beverages. More

by shirleylmelvin Verified Customer Verified Customer

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