Morgen Mueller
Morgen Mueller at Ken Ganley Westside Imports
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Morgen Mueller

Lease Return Manager

Ken Ganley Westside Imports

25730 Lorain Road
North Olmsted, OH 44070

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5.0
13 Reviews
5.0

13 Reviews

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13 Reviews of Morgen Mueller

December 24, 2023

Dealership Rating
Employee Rating

Great experience with all employees being very helpful and answering all of my questions about the car. More

by JSCHNEID2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 29, 2023

Dealership Rating
Employee Rating

I won't do business with anyone else. I send everyone there. Love the dealership and all the staff. More

by Penelope Von Alt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2023

Ken Ganley Westside Imports responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

May 01, 2023

Ken Ganley Westside Imports responded

Hi Penelope, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

April 21, 2023

Dealership Rating
Employee Rating

Matt Geraci and Carlo Matos were very helpful in trying to put together a deal for me. I can safely recommend Ganley Westside Imports to anyone searching for a new or used car or SUV. More

by Bencancilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 26, 2023

Ken Ganley Westside Imports responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Volkswagen North Olmsted. We are always more than happy to assist you if anything else comes up. Take care!

March 26, 2023

Dealership Rating
Employee Rating

Very g00d pleasant pe0ple nice dealership Overall pleasant experience will recommend family and friends thanks Mike MEYERS More

by Donald Meyers 170
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ramgren, Ben Stroh , Mike Meyers

Mar 29, 2023

Ken Ganley Westside Imports responded

Hi Donald, Thanks so much for your review!

June 22, 2022

Dealership Rating
Employee Rating

Refreshing is the correct word to describe our experience meeting with the excellent sales team at Ken Ganley Westside Volkswagen. From the beginning, we felt at home like part of the family exactly the way More

by raddad2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Whitt, Terry Maxson

Jun 24, 2022

Ken Ganley Westside Imports responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Hyundai North Olmsted! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2020

Dealership Rating
Employee Rating

As always satisfied with this dealership as #5VW and Morgen leasing Greg and Lennox sales Patrick parts and Greg in service are my familiar faces. Thank You. Happy Thanksgiving!!! More

by gpgclev09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Greg Carnegie , Patrick Burke, Greg Kerro, Lennox West

Nov 24, 2020

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Volkswagen for your service and sales needs! We appreciate your loyalty and are looking forward to your next visit with us! Happy Thanksgiving! -Ganley Westside Volkswagen

November 01, 2020

Dealership Rating
Employee Rating

Things to note before I go Into my review.- I am 3 time Things to note before I go Into my review. - I am 3 time return customer. - Never missed a single car payment - I have Brought plenty of business t More

by Ivan S.
Customer Service
Recommend Dealer
No
Nov 07, 2020

Ken Ganley Westside Imports responded

Hello Ivan, We're sorry if there was any confusion with your lease turn in. The terms that you said were agreed upon previously were that any fees would be waived at lease end. That has never been a dealership policy. At the conclusion of your lease, there was excess wear and tear charge and a disposition fee which is not a dealership fee but rather a Hyundai Motor Finance fee that is always due upon completion of a lease unless another Hyundai is leased or purchased in which the fee is then waived. If this wasn't conveyed to you properly, we certainly apologize.

Nov 08, 2020

Ivan S. responded

I was told by your sales team the only fee was to be the $400 disposition fee that is typical for leasing. That was the perk that hooked us on getting our 3rd vehicle from you. We were told that was part of the 'White glove' no questions ask return through Genisis. But worst then that is that while we were in discussions of settling, you pushed my account in to collection as a 'Missed payment'. After years of loyalty and and not missing a payment being a return customer, you guys pull this BS. I took a hard hit from an 800+ credit score. Not due to the fact that i dont pay bills but your disloyal treatment and poor costumer service. Even after i said id be willing to pay the EXTRA fees, Hyundai finace still said they would report it as a settlement and not paid in full. That's just wrong. I dont need an apology, i need you to make it right.

February 03, 2020

Dealership Rating
Employee Rating

The entire Ganley Team is Prompt, Courteous, Knowledgeable, Friendly and Cost conscious. No one likes to have to have their car worked on, you make it easy and pleasant. Thank you. More

by JMUELLER0524
Recommend Dealer
Yes

Other Employees Tagged: John Ramgren

Feb 05, 2020

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

December 11, 2019

Dealership Rating
Employee Rating

Scheduled oil change/tire rotate Steve and his gang are always polite, always doing their best. I have and will continue to recommend Ganley West Side Imports to anyone interested. More

by DMAD72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 11, 2019

Ken Ganley Westside Imports responded

Thank you for rating your recent experience with Ganley Westside Imports. We enjoyed working with you and look forward to seeing you again during a future visit. Ganley Westside Imports

April 06, 2018

Dealership Rating

I've always appreciated the help from the staff. Great serv the staff has always answered questions, both in person and per phone. I've scheduled appts quickly, and the work has always been top quality. More

by lindy7454
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jon Zapisek

Apr 06, 2018

Ken Ganley Westside Imports responded

Lindy, Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate your loyalty, as well as the opportunity to assist you, and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

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