NICK MANCUSO | Page 6

Total absolute professionalism and courtesy! ! Went the extra mile to ensure auto safety and care ! Went the extra mile to ensure auto safety and care More

by CYNTHIAATKINS57 Verified Customer Verified Customer

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100% all time best experience I have ever had taking my car in for routine service. I would recommend Rusty Wallace Kia in Alcoa all day! Thanks guys, keep up the exceptional work!!!!!! car in for routine service. I would recommend Rusty Wallace Kia in Alcoa all day! Thanks guys, keep up the exceptional work!!!!!! More

by kathleenandry56 Verified Customer Verified Customer

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Always a good servicing. Very quick too, everytime. Love the car wash as well. Love it. Very quick too, everytime. Love the car wash as well. Love it. More

by waespinoza20 Verified Customer Verified Customer

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The service was great. It took less time to complete than was quoted to me. It took less time to complete than was quoted to me. More

by vickiewbyrd Verified Customer Verified Customer

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Nick was my service rep and always does a great job in taking care of me. My only disappointment this time was the parts manager. My particular car part was back ordered and I was going into my 3rd week o taking care of me. My only disappointment this time was the parts manager. My particular car part was back ordered and I was going into my 3rd week of a rental car. I decided to do my own research in locating the particular car part. Called several KIA dealers out of state and they were saying the same thing about the car part being back ordered and didn’t have it in stock. They were very helpful in trying to locate one for me and found one in TX. I called and had it shipped to me. I could still be in waiting paying over thousand dollars or more for a car rental if I wouldn’t have taken the time to do my own research. After taking the car part to the dealership to get fixed I spoke to the parts manager and told him I found one. I mentioned to him about not canceling the order since it was back ordered and hard to get. He didn’t seem interested in hanging on to the order and was going to cancel. I couldn’t believe it! I said would if someone else had this problem and needed this part? You wouldn’t wont them to be in limbo for weeks or months. Basically his response was this part was something that’s ever needed and didn’t want to store it. That’s my only issue with the dealership. The service department is great and good about getting things done quickly. More

by RICHFLEM49 Verified Customer Verified Customer

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We always bring our sorento here for service. We have been owners since 2012 and only use their service department. The do a wonderful job and are friendly and knowledgeable about our car. We have been owners since 2012 and only use their service department. The do a wonderful job and are friendly and knowledgeable about our car. More

by KMACOUREK Verified Customer Verified Customer

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Quality of work, friendliness of all staff are outstanding. Everyone complains about price, but for the peace of mind I get taking it there, I can’t complain. Price is fair. I love my Sorento, I outstanding. Everyone complains about price, but for the peace of mind I get taking it there, I can’t complain. Price is fair. I love my Sorento, I love my dealership. More

by allanhutchison Verified Customer Verified Customer

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Excellent service with professional friendly staff! Upfront explanation of what services would be completed. Greatly appreciate the transparency! Upfront explanation of what services would be completed. Greatly appreciate the transparency! More

by LEXICON1202 Verified Customer Verified Customer

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Good service, fast, reliable. . customer service was kind and informative. Snacks were provided.excellent place! . customer service was kind and informative. Snacks were provided.excellent place! More

by SNICKERS7407 Verified Customer Verified Customer

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They were super helpful and very timely in having my vehicle serviced. No surprise costs or fixes vehicle serviced. No surprise costs or fixes More

by chasebristow32 Verified Customer Verified Customer

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