NICK MANCUSO | Page 8
SERVICE ADVISOR
Rusty Wallace Kia Alcoa
4612 Alcoa Highway
Louisville, TN 37777
307 Reviews
Write a Review307 Reviews of NICK MANCUSO
March 26, 2024
I was very impressed by my service and they did my oil change and rotation in less time then expected. change and rotation in less time then expected. More
Other Employees Tagged: Greg Taylor
March 20, 2024
Everything about the entire visit was excellent , the staff very professional. All fixed first time staff very professional. All fixed first time More
Other Employees Tagged: SKYLAR ROSENBAUM
March 17, 2024
Not pushy. Able to answer questions about service, financing, and specifics about the vehicle and the technology. Able to answer questions about service, financing, and specifics about the vehicle and the technology. More
Other Employees Tagged: David Autry, Denise Burris, Caleb Johnson
March 13, 2024
A very clean waiting area and extremely nice staff and always do a great job always do a great job More
Other Employees Tagged: GREG WAMPLER
March 13, 2024
The young man who helped me was incredibly knowledgeable, efficient, and kind. He took great care to keep me informed and to apologize profusely for any delay. His customer service and his vehicle knowledge efficient, and kind. He took great care to keep me informed and to apologize profusely for any delay. His customer service and his vehicle knowledge were the best I've experienced. Thanks for employing such wonderful guys! More
Other Employees Tagged: Kelly Williamson, SKYLAR ROSENBAUM, GREG WAMPLER
March 06, 2024
I had initially contacted the service department regarding some oil issues with my Kia. They had advised me to bring it in for an "oil change" so that they could perform an oil consumption test to a regarding some oil issues with my Kia. They had advised me to bring it in for an "oil change" so that they could perform an oil consumption test to address the low oil issue. After the oil change was done, the service member informed me that there was no need for the oil consumption test as they had found two oil leaks in my car. He also mentioned that my warranty would cover the repair work required, and I would need to leave it overnight for the repairs to be carried out the next day. The disappointing part was that I was charged $80 for the oil change, which I had only agreed to because I was told it was necessary for the oil consumption test. Since the test was not being conducted, someone should have informed me of the situation and advised me against getting the oil change, to avoid unnecessary expenses. The whole point of the oil change was to carry out a test that never happened. Yes, they got an extra $80 out of me, but it says a lot about the company. More
March 05, 2024
Great friendly, knowledgeable staff. I just has a key fob made and programmed so not much to say. It works perfectly! I just has a key fob made and programmed so not much to say. It works perfectly! More
Other Employees Tagged: Kelly Williamson, SKYLAR ROSENBAUM
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