Nacir Assaadi

The customer service in the Service Department is appalling. And while I’ve been going here for years and it was tolerable, the last three visits have been abominable for me. So much so that after ha appalling. And while I’ve been going here for years and it was tolerable, the last three visits have been abominable for me. So much so that after having purchased two Range Rovers at Rosenthal JLR, Tysons Corner, I will not return to buy again. You’d think that $85K-$100K + cars would, at minimum, buy you respectful service. You know it’s bad when you see other customers complaining simultaneously. I saw another customer get into a shouting match due to miscommunication from the service department right outside the doors. I also experienced unclear communication among other things. So frustratingly disappointing when it doesn’t have to be this way! More

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Fabulous quality and professional service - would not go anywhere else- appreciate attention to detail and Tommy Rougeaux does a great job - anywhere else- appreciate attention to detail and Tommy Rougeaux does a great job - More

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Great service experience again for our Jaguar! Tommy & Steve helped get everything done quickly and efficiently and Alex helped us with getting our vehicle back from service. Great staff and nic Tommy & Steve helped get everything done quickly and efficiently and Alex helped us with getting our vehicle back from service. Great staff and nice facility. We will service there again gladly! More

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Excellent customer service from the young Lady who checked me in for the Oil change. Very professional and polite. The one thing I admire is my Jaguar is a 2018 and no one tried to say there are big p checked me in for the Oil change. Very professional and polite. The one thing I admire is my Jaguar is a 2018 and no one tried to say there are big problems and it will cost you more money. They didn’t do that and I respect that from an Auto Company More

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Bad customer service. They don’t answer the calls. My car was not fixed. Left message for the manager two days ago. Still no one has called me back. They don’t answer the calls. My car was not fixed. Left message for the manager two days ago. Still no one has called me back. More

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The ice broke the wiper blades and the dealership replaced them very quickly and they checked and topped off the fluids. Very easy experience and very fair pricing. They have great coffee and and a replaced them very quickly and they checked and topped off the fluids. Very easy experience and very fair pricing. They have great coffee and and a very friendly staff. Steve, Kevin, Tommy, Alex, and Nacir were all very cordial and friendly. Mike in the shop also noticed that the inspections are almost expired and they are going to have it done next week. I Would definitely recommend them! More

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