My husband and I have never gotten the service from another dealership as we did at Ann Arbor Mercedes. Our salesperson Evan was the best. Nancy was such a sweetheart, and Dan was the man! Thank you so much!
William and Laurie Carter
"Buying my first Mercedes"
This is my first Mercedes Benz, but considering the exceptional attention to detail and customer service provided, I doubt it will be my last. I drove from Columbus, OH (GO BUCKS!) to Ann Arbor to purchase this vehicle after finding it online. Prior to my test drive, and in person evaluation, Evan Gerhardt and I had spoken a few times over the phone to get the process moving forward and eliminate any excess time spent at the dealership since I would have a long drive back home on the same day. Evan is an exceptional salesman, and I feel he truly had my best interest in mind throughout the whole process. Together with Dan Wilson, they made sure every little detail was explained to me as this is my first foreign car with special care/instructions/expenses required. They did not push any "add ons", but did recommend a few options such as an extended warranty and service/maintenance package (which I ended up taking, and adding to my financed monthly payments through MB Financial). Evan has also been checking in with me every couple of days as we still have a few loose ends to tie up, and to make sure the vehicle is everything I want. It was a great experience, and I will not hesitate to recommend this dealership and team to others.
"Great Dealership Experience"
- RagTop Man
After a negative experience at a different Mercedes dealership, I sought Christi Armstrong out because of her positive online reviews. I now see why people have taken the time to review her performance. She's great! She's honest, very knowledgeable about the product, has a passion for driving, and went out of her way to make my wife and I feel comfortable and have fun with the car buying experience. The whole staff is excellent — Nancy who always says 'hello' and follows up every visit with a call, and Dan who did the financials was just a delight to work with. I can't say enough about this dealership, the people there are great, down to earth, and extremely customer-focused. We are big fans!
I had an awesome purchase experience at MB of AA! Christi was my salesperson she was knowledgeable, efficient,and extremely helpful. Thx Christi i appreciate you making my purchase pleasant and pressure free!
"Wonderful Experience "
Michael was very accommodating and patient. He was easy to work with and eagerly helped me to find a car that met all of my needs.
Dan, the finance manager patiently explained every step at the closing.