Nas Zaidan | Page 9

My experience at the dealership was great! Timothy was very welcoming and understanding. Awesome salesman! Very straightforward and is willing to work with you. Timothy was very welcoming and understanding. Awesome salesman! Very straightforward and is willing to work with you. More

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Timothy Henry was extremely kind and knowledgeable, He work with me to find a vehicle I wanted. Naz the Financial Manager was kind and knowledgeable about Finance portion of the purchase process. W work with me to find a vehicle I wanted. Naz the Financial Manager was kind and knowledgeable about Finance portion of the purchase process. Will do business with them again More

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I walked into the dealer knowing exactly what I was looking for. Timothy helped me find exactly that. He was patient while I was making my final decisions. He was great from start to finish. Nas in fin looking for. Timothy helped me find exactly that. He was patient while I was making my final decisions. He was great from start to finish. Nas in finance was just as great. His customer service was a breath of fresh air. He walked me through every step of the way without pressure. This has been my best car buying experience ever. More

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Drew was awesome! ! Excellent customer service!! I would highly recommend him!! Great follow up from him!! ! Excellent customer service!! I would highly recommend him!! Great follow up from him!! More

by hrebic Verified Customer Verified Customer

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"I had terrible experience With Webb chevy . . First, they pulled my credit during my first visit, which I was okay with, but then they continued to run multiple credit checks without my permis . First, they pulled my credit during my first visit, which I was okay with, but then they continued to run multiple credit checks without my permission, even after I had already secured financing with my own bank. • They gave me a car that was not the one I requested. . When Ir returned .o exchange it, they forced me use theif bank instead of xO my bank and secretly changed my loan from 72 months 75 months, increasing my total interest cost. ◦ When I confronted them, they refused to admit any wrongdoing and simply said 'you signed it." This dealership is dishonest, manipulative, and unprofessiona! L not recommend doing business here. Be very careful!" More

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Timothy Henry was amazing walked me through every step. Explained everything I didn’t understand. Great salesman but very firm about his job. Explained everything I didn’t understand. Great salesman but very firm about his job. More

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Excellent assistance from Tim and Naz. The process is too long, not their fault. Hopefully I will be able to address some exterior flaws we discovered upon arriving home. The process is too long, not their fault. Hopefully I will be able to address some exterior flaws we discovered upon arriving home. More

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My experience at Webb Chevy was amazing! The staff was friendly, helpful and made the car buying process quick and easy. I highly recommend them! The staff was friendly, helpful and made the car buying process quick and easy. I highly recommend them! More

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Deceptive Out-of-State Buying Experience – Poor Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotel Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotely from Texas. I’ve bought from other out-of-state dealers before and had smooth, transparent experiences. Unfortunately, this was the only one that left me feeling misled and taken advantage of. The sale dragged on due to delays in the finance office, and I didn’t officially complete the purchase until June 2025. I picked up the vehicle on June 21, 2025, after spending several hours at the dealership. My contacts were Nas Zaiden (Finance Manager) and John Hickey (Product Specialist). Despite being there in person, no one offered a walk-around, disclosed any issues, or mentioned missing components. I was simply handed one key fob with no explanation. After I returned home, I discovered: • A cracked rear entertainment screen • A gas tank door that doesn’t open • Missing grille components • No cold-weather diesel plug or cable • Only one key fob, requiring costly replacement While I was still at the dealership, I had to personally point out rear fender damage while the vehicle was in the service lane for a check engine light and dead battery issue — neither of which were disclosed before delivery. The only photos I received prior to pickup were from John Hickey. While they looked clean and professional, they conveniently avoided showing key problem areas, including the damaged fender, the malfunctioning fuel door, the missing grille trim, and the cracked rear screen. In hindsight, these omissions do not feel accidental. I emailed Tim, the General Manager, on June 23, giving him the opportunity to address the issues. He initially replied, saying he’d review the inspection report. After that, he never followed up. In his final message, dated June 26, he said: “While it’s never our goal for a customer to leave dissatisfied, the value and cost of this pre-owned 2022 Escalade in Oak Lawn, IL, likely influenced your decision compared to similar vehicles available closer to your home in Sanger, Texas.” Instead of taking accountability, the blame was placed on price — as if that excuses cutting corners and withholding information. Yes, the vehicle was sold “as-is,” but that doesn’t eliminate a dealership’s legal responsibility to disclose known defects — especially to an out-of-state buyer with no fair chance to inspect the vehicle before purchase. As of July 11, 2025, after giving the dealership every opportunity to respond professionally, I’ve filed formal complaints with both the Better Business Bureau (BBB) and the Illinois Attorney General’s Consumer Protection Division. I encourage others who’ve experienced similar treatment to do the same. — Eric Salazar More

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Moises was very kind and helpful! Made everything run smooth and quick to get our dream truck! Made everything run smooth and quick to get our dream truck! More

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