Natalia Lafollette

everything was fine, sales was top notch "josh marshall" was very knowledgeable on the jeep I purchased. thanks again for the help. was very knowledgeable on the jeep I purchased. thanks again for the help. More

by brian.swenson Verified Customer Verified Customer

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Very good service ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ✅ ok ok ✅ More

by aaronoly50 Verified Customer Verified Customer

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I found the truck online and for the year and mileage it was an ok price. When I said lets get the paperwork done, they present me with a price that was $10,000 more than what was advertised online. They was an ok price. When I said lets get the paperwork done, they present me with a price that was $10,000 more than what was advertised online. They eventually gave me the advertised price although I had to prove it to them. They ran my credit twice, the first time in the wrong name. I should have done my financing myself! I will never do business with these fools again and never will my friends and family. Buyers beware!!! More

by puternut1 Verified Customer Verified Customer

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Very professional No pressure I will definitely shop with Ken Garff again for sure and certain with Ken Garff again for sure and certain More

by triplea9 Verified Customer Verified Customer

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The salesman set ins Sid while my wife with my ESA dog sat out all day. As the salesman played poker. Steve the name of the salesman did run my wife's name the contract so she isn't listed on title or r sat out all day. As the salesman played poker. Steve the name of the salesman did run my wife's name the contract so she isn't listed on title or registration. They had 4 different times we wanted an extended warranty. The sa0od ok the had 3 cars we could choose from.yet was the only car they showed us as the other 2 were actually just showed the 2019 Jeep grand cherokee. We'll in 2 and months of having the vehicle. The transfer case was shot. Got it to Ken Garff and at point the informed me we didn't have th extended.warranty.stating they couldn't it financed. But they didn't in form me back when we purchase or I would have said no..they then told .I would have to pay 3800 dollars to fix it I finally go a hold Sales Managers Des and Shari the did everything could but could get it down to 1000. But we cant afford that so all this could have been avoided if the salesman would have done his job and been honest and the car checked.Weve purchased 4 cars from them and this is how they treat us More

by ripped off Verified Customer Verified Customer

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There was nothing done for my vehicle. I got a car that was freshly on the lot, tons of issues. This last time, I got the run around..had to go to another dealership where I was told to w I got a car that was freshly on the lot, tons of issues. This last time, I got the run around..had to go to another dealership where I was told to wait for a part thats on warranty and back ordered. My car is not driveable, no support and mind you, every payment on time, every service on schedule. Pointless to not look over a vehicle thoroughly before selling it. Both my vehicles are in and out sales. Worst decision of my life More

by paulinab0 Verified Customer Verified Customer

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Deal went as smoothly as the last vehicle I purchased there about 10 years ago. there about 10 years ago. More

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They are very considerate of safety and their work. Very nice people to interact with. Very nice people to interact with. More

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Friendly sales environment and never felt a bit pressured by our sales person while looking at vehicles. by our sales person while looking at vehicles. More

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This will be a mixed review. I purchased my 3rd Jeep from you. I pay cash for everything and I love my ride. My Jeep ended up being close to $85,000. This is no easy feat sin I purchased my 3rd Jeep from you. I pay cash for everything and I love my ride. My Jeep ended up being close to $85,000. This is no easy feat since I work for my money. I like my Jeep so much we ordered one for my husband. Here is where things get dicey. Ken Garff West Valley you went from a firm 5 to a dismal -20. We cannot get this Jeep finished and delivered. Your empty promises get worse by the minute. No callbacks, no color choices, too many oops. You have hung up on me 3 times today. If you can't get the parts, just tell me you can't get the parts. If someone was handing me ANOTHER 80K I would drink some dark green tin and fabricate those miserable rims. I wish so badly that I would not have done business with you. I think this is the most miserable, short sited experience I have had in a long long time. I am so disgusted with you and your shoddy customer service of which there is none, I wouldn't be surprised if we aborted this decision and you can mess with some other poor stupid fool, who would then be subjected to your special form of pain. But as far as we are concerned you are finished, dragging your feet, hanging up on us, can't, won't, don't think so, and totally and unequivocally finished with you. If we ever get this second Jeep I hope the tail lights work, because it is the last you will see of us. You might not need us but then again you might. More

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