Natalie Valentino

This was the most unorganized service visit I have ever seen. They did not have a loaner car available so they canceled my appointment, after I had scheduled it 3 weeks prior to. They had no idea when a lo seen. They did not have a loaner car available so they canceled my appointment, after I had scheduled it 3 weeks prior to. They had no idea when a loaner would be available but I could try to scheduled 12 days out and they "may" have one then. I drove over 4 hours for the appointment. Furthermore, the appointment was for a RECALL on a car I purchased 10 months ago. More

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Muy buen trato de parte de los trabajadores excelente servicio y muy amables al atender servicio y muy amables al atender More

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No more trust this place not every body who work there but some so many mistakes on my car so many damages disabling phone chargers disabling back up camera ,and puting wrong millage And posting wrong s but some so many mistakes on my car so many damages disabling phone chargers disabling back up camera ,and puting wrong millage And posting wrong sticker with wrong dates and time Ms Alina service manager contacted me nicely and professionally with sibrina service advisor they offered apologies however the promised to fixed my back up camera with No coast 5 days later they come up with new idea that we sorry there no free you have to pay . Well I didn't ask to fixed but I posted servay about damages happened and you call. Me to bring my care to work shop after all those conversations what happened? What makes you change your mind . You broke twice my trust 1. You make it disable many prat of my car 2. After you admitted for that damages you wanted to fix with no coast again you changed your mind .No Trust I M not bringing my car any more may others if you see my post be watch full . More

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I avoid this dealership at all costs. I live 3 miles from the facility and will drive 20 miles out of the way to Gwinnett just to avoid. Horrible staff and horrible business practices. I’ I live 3 miles from the facility and will drive 20 miles out of the way to Gwinnett just to avoid. Horrible staff and horrible business practices. I’ve never had a good experience here More

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My service representative, Jonathan, is great. He is friendly, understanding, and very responsive. However, I did not like the fact that I drove all the way there and was told they had no loaner c He is friendly, understanding, and very responsive. However, I did not like the fact that I drove all the way there and was told they had no loaner car available when I was on the reservation list and they FINALLY called me in because they had one available. Anyway, when my car was returned, it wasn't washed as dealers normally do upon returning your vehicle, My car looked like it had been sitting under a tree with twigs, dirt stains and pollen residue all over it. Jonathan told me the pressure washer was broken. Although he promised me a wash, it's been an inconvenience having to constantly go back and forth for a loaner car, being on a forever waiting list for a car to service your car, lack of communication from the dept. that handles the loaner, and my car being returned dirty. Again, this review doesn't reflect Jonathan as this was out of his control but I would like to see accountability and quicker service if possible. More

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Jonathan is an outstanding service advisor. Personable, efficient and knowledgeable. He kept me advised of my vehicle's progress throughout. This is the 2nd timehe gas been my point of contact Personable, efficient and knowledgeable. He kept me advised of my vehicle's progress throughout. This is the 2nd timehe gas been my point of contact with Hennessey Ford. You would do well to keep him emoloyed in your dealership and promoteahead of his perrs. More

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Good service, but Take too long for just an oil change. Good attitude. Great people. Good attitude. Great people. More

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Jonah from Mobile Service did an excellent job doing maintenance on my vehicle. I am well pleased. maintenance on my vehicle. I am well pleased. More

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Reliable and straightforward from phone call through pickup. Super clean facility. Johnathan is the best pickup. Super clean facility. Johnathan is the best More

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Excellent customer service, I went to the dealership for a recall, and the service was outstanding. a recall, and the service was outstanding. More

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