Nathan Fondaw

Nathan and Luther are great! Nathan is a pragmatic problem solver with a customer first focus for all service needs. He does not shy away from unusual service items. The entir Nathan is a pragmatic problem solver with a customer first focus for all service needs. He does not shy away from unusual service items. The entire team is great! Thank you Nathan! More

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The service department continues to take great care of my 15 year old car. The service team is friendly and informative. They offer useful suggestions and never seem to upset me on unnecessary work. 15 year old car. The service team is friendly and informative. They offer useful suggestions and never seem to upset me on unnecessary work. More

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Great service department that is very helpful and good to work with.I highly recommend work with.I highly recommend More

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Both of the service advisors I generally work with when i need service are very caring and nice. need service are very caring and nice. More

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The dealership was efficient and left my car clean without oil residue all over the place. We bought two cars from Luther Mazda in the past couple months and Brett was an awesome example of how to m without oil residue all over the place. We bought two cars from Luther Mazda in the past couple months and Brett was an awesome example of how to make car buying easy. More

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The service department is extremely helpful. They are patient to answer all my questions. I appreciate that they take time to explain every procedure. They are patient to answer all my questions. I appreciate that they take time to explain every procedure. More

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I always have a good experience with the Luther Mazda service department. Every staff member is nice and attentive at check in, updates and checking out. They are the best service department I have ever service department. Every staff member is nice and attentive at check in, updates and checking out. They are the best service department I have ever used. More

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Luther Mazda of Lees Summit was a great experience and the staff was prompt with everything they said with fixing my car to my rental car fantastic place. the staff was prompt with everything they said with fixing my car to my rental car fantastic place. More

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It is very clean and organized and everyone seemed nice and helpful. I couldn’t believe how quickly they got the job done. and helpful. I couldn’t believe how quickly they got the job done. More

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5 stars. Excellent experience with the Luther Mazda service department and advisor Nathaniel F!!! I owned a 2022 Mazda CX-5 with an adaptive headlight issu Excellent experience with the Luther Mazda service department and advisor Nathaniel F!!! I owned a 2022 Mazda CX-5 with an adaptive headlight issue cooling fan failure. It's mentioned in a TSB but my vehicle was almost 13000 miles past bumper to bumper warranty. Because the vehicle was just outside of warranty, and I've been a loyal Mazda owner, I opened a goodwill request with Mazda Corporate. Luther Mazda service department went above and beyond throughout the process. They arranged a loaner for me because they anticipated the corporate review could take some time, and they allowed me to keep the loaner while the case was being resolved. Ultimately, Mazda Corporate approved replacement of the entire headlight assembly, with Mazda covering everything except a $100 participation fee (would have been an almost $2500 repair out of pocket). I was extremely impressed with that resolution, particularly since the vehicle was already outside the normal warranty period. I also want to specifically thank the Luther Mazda service team for working with Mazda Corporate and making the process easy for me. I've owned Mazdas since 2010 and this experience reinforced why I've continued to choose the brand. Great dealership and a great service department and great automaker. More

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