Nathan Rodriguez

Great service and good communication. Particularly liked the courtesy shuttle and service manager responsiveness, thanks Particularly liked the courtesy shuttle and service manager responsiveness, thanks More

by gander1.ga Verified Customer Verified Customer

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Rude rude rude rude rude and most importantly the guy was super super super rude super super super rude More

by traceyolin Verified Customer Verified Customer

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Service department was amazing. Everybody was friendly and vehicle was returned to me washed. I will definitely be back for service. Well done Everybody was friendly and vehicle was returned to me washed. I will definitely be back for service. Well done More

by Bjud Verified Customer Verified Customer

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*** SCAM ALLERT*** Jan 2024 Took my F350 for no start issue and after 2.5 weeks of back and forward of multiple misdiagnosis, several new parts and $2,200+ bill they wanted a $3000+ addon to bill for a p issue and after 2.5 weeks of back and forward of multiple misdiagnosis, several new parts and $2,200+ bill they wanted a $3000+ addon to bill for a power harness replacement that's when I had enough and took the truck to a local shop call Alexader's Automotive in Loveland, I didn't even make it home because within 30 minutes I got a call that they had the truck done and ready to go and the issue was a blown fuse and another missing fuse that ford did not re installed and I know because I took a picture of fuse box before dropping off to Ford and after all that diagnostic knowledge from Alexanders Automotive I took issue to for manager and asked for a refund and for them to take all parts back off truck but they refused to help or come to a resolution all they can say was "how do I know that parts that what was replaced did not help with fixing issue" and I replied " xxxx NO " even if you replaced the whole engine the truck won't start with blown fuses dumb xxx. To this date I still have not heard back from Ford, BBB or state about SCAM resolution. More

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I had a truly disappointing experience at Ken Garff Ford Greeley that I feel compelled to share. After taking my vehicle in for repairs, I paid a significant amount, only to find that the work was not compl Greeley that I feel compelled to share. After taking my vehicle in for repairs, I paid a significant amount, only to find that the work was not completed satisfactorily. This left me feeling frustrated and misled. To make matters worse, I was approached by the service manager, Matt, who suggested that I alter my customer satisfaction survey results. This is not only unprofessional but also indicative of a larger issue with their commitment to genuine customer service. I attempted to reach the General Manager multiple times, but my calls went unanswered, which only added to my frustration. The lack of communication between the sales and service departments is appalling. I felt like a mere number rather than a valued customer, especially after my purchase was finalized. Ray, who assisted me, displayed poor customer service and seemed disinterested in addressing my concerns. Overall, my experience at Ken Garff Ford Greeley has left me feeling disregarded and undervalued. I cannot recommend this dealership to anyone looking for quality service and support. Save yourself the hassle and shop elsewhere. More

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Ken Garff Ford of Greeley asked for my opinion of their terrible service and this was my response. ***** Buyer or Service Customer Beware ***** I brought in a vehicle for repair to you because I thought terrible service and this was my response. ***** Buyer or Service Customer Beware ***** I brought in a vehicle for repair to you because I thought it still had a warranty. The vehicle was slightly low on power, with occasional smoke but was running smooth as silk. I asked the service consultant to verify that and get back to me. He never did. I trusted that you would diagnose the problem properly and accurately. That wasn't done. They told me that they knew what the problem was and that it was a simple part they had to order. I asked my service consultant if he verified the warranty and he said he would get back to me. He never did even after I called and left a message in regards to this. You began repairs regardless. After those repairs two things happened, it didn't fix the problem and I found out from my service consultant that the vehicle wasn't in warranty. When he told me it was going to cost another 5k to fix the problem, I told my service consultant that I would take it to another repair shop and to get it ready for me. When I arrived to pickup the unrepaired vehicle, I paid for parts that didn't have a thing to do with what was wrong. When I got 100 yards down the road, not being able to turn around because of traffic the vehicle started smoking as if it was on fire and it was obvious it was buring oil like it was being poured into the cylinders and it began to run incredibly rough and the vehicle was a hazard and dangerous to drive. I got three miles down the road looking for a spot to turn around and bring it back then it was smoking so bad and running so rough it finally quit. I called my service consultant and he wanted me to pay to have it towed back to you and I asked to talk to the service manager which was on another call. The service manager called be back about 30 minutes later and had no interest in trying to make the situation better or did not offer in any way to help me, but only to say he was sorry. I had to have the disabled vehicle towed to another company for repairs. Your service consultant didn't call me back when I needed an update, your service manager wasn't at all concerned about my situation and was covering for his departments poor service and attention to my problem. I will make sure everyone knows about how Ken Garff Ford of Greeley, CO treats their service customers by posting this review in every platform I have available to me and will request anyone that has had bad interactions with your service department to share this nightmare. I have been in business for myself for almost 42 years and have never treated my customers with such disrespect and lack of concern. No business that does will stay in business as long as my company has because customers like me will make sure that the general public knows of your terrible service and more importantly your lack of concern to make sure you exceed the customers expectations. Too bad for Greeley and Northern Colorado. Just another xxxxxxx company more interested in money than making their customers happy. You have made a mistake in your choice to provide such terrible service to me. I have seen other customers or other potential customers reviews posted since my terrible experience with Ken Garff Ford of Greeley and it's obvious that I am not the only disappointed customer you have made lately. This type of service to the general public is a sign of desperation in trying to stay afloat. Seems to me if times were tough you would do everything to save the business afloat and not sink the Titanic. I can assure you one thing, I will be at the garage sale when you have it. Buyer or service customer beware! Ken Garff Ford of Greely is one to watch our for. More

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I took my F-150 to their service dept. for warranty work on my master cylinder and an oil change. They stated my oil pan gasket needed to be rebuilt and they said they switched out my mast for warranty work on my master cylinder and an oil change. They stated my oil pan gasket needed to be rebuilt and they said they switched out my master cylinder. I took my truck into Valvoline and they noticed my oil pan plug was stripped out and that’s why I had a huge leak. Also I’ve been having problems with my breaks ever since they worked on my master cylinder. My mom took her Escape to the same service dept. for an oil change and they tried to charge her over $800 for one missing screw on her master cylinder. This place is a scam and they have no idea what they are doing. I highly recommend staying away from this dealership. More

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I've been dealing with Ford and Greeley ever since they were on the east side of town known as Garnsey Wheeler. Made an appointment to get my oil changed. I arrived 45 minutes early and pulled in to the qu were on the east side of town known as Garnsey Wheeler. Made an appointment to get my oil changed. I arrived 45 minutes early and pulled in to the quick Lube line took them two hours. From now on I will go somewhere else. This is the third time in a row I've had problems with their service department. Never again More

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I had a schedule oil change and it took 2 hours. It was a nightmare! They don’t seam to care about your time . I felt taken advantage of as a woman. a nightmare! They don’t seam to care about your time . I felt taken advantage of as a woman. More

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We took our Ford F250 for service and repair. We were given a diagnosis of 6 complete injectors failing at 1 time. We paid to fix and 3 days later the truck died and wouldn't start. We towed back to serv given a diagnosis of 6 complete injectors failing at 1 time. We paid to fix and 3 days later the truck died and wouldn't start. We towed back to service and was told high pressure oil pump $4000 more. Took to another dealer and was told after diagnoses that wasnt the problem and that they should have been able to figure that out. We also told them about the injectors and was told that was highly unlikely that they failed all at one-time. I would not recommend this service dept to anyone. They do not diagnose the vehicle, They do not run tests before working on your vehicle. Don't be a fool like us and waste $6000 on a vehicle that is now just a giant paper weight! IF I COULD GIVE ZEROS ALL AROUND I WOULD!! More

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