Nathaniel Carter

I purchased a 2025 Mercedes-Benz CLE 53 AMG in June after finding it listed on CarGurus. Because I was purchasing from out of state, I worked directly with Nathan in Sales. Before purchasing, I specifical finding it listed on CarGurus. Because I was purchasing from out of state, I worked directly with Nathan in Sales. Before purchasing, I specifically asked Nathan to perform a walk-around and identify any obvious flaws or damage. I also requested detailed photos of the vehicle, including the rims and seats. Based on the photos and his representation of the vehicle’s condition, everything appeared satisfactory, so I proceeded with the purchase. The vehicle was delivered on July 25th. Immediately upon delivery, I discovered a significant crack in the windshield extending from the bottom toward the top. The transport driver confirmed that the vehicle was already in that condition when they received it from the dealership. I contacted Nathan that same day. He initially stated that he must have missed the damage and that they would make it right once his manager returned. He also told me: “I don't think we ever disclose windshield cracks or chips. Here in Alaska, it is common due to the amount of rocks they use on the roads in the winter. I normally catch those things and handle them prior to sale. This is completely on me and my mistake.” Nathan asked for time to speak with his manager, David Billman, who was out of the country. I asked to speak with another manager and was referred to Travis Palmer. When I explained that the windshield damage had never been disclosed in the listing or during the sales process, his response was essentially, “Why would we disclose it?” I found that response extremely concerning. According to the dealership’s own paperwork, the vehicle underwent a 138-point Quality and Safety Inspection. A windshield crack of this size should have been obvious during that inspection and during the walk-around I specifically requested. At a minimum, it should have been disclosed before the sale. Approximately one week later, after David returned, I was informed that the dealership would not cover the windshield replacement. I then contacted Lithia Cares, the company’s corporate office. Their proposed resolution was to reimburse my insurance deductible if I filed a claim through my own automobile insurance. I do not consider that an appropriate or ethical resolution. The windshield was damaged before I took possession of the vehicle. I should not be required to file an insurance claim for pre-existing damage, potentially affecting my insurance history or future premiums, simply because the dealership failed to disclose or correct the damage before delivery. What is most disappointing is the dismissive attitude toward a straightforward issue. This is not simply about the cost of a windshield; it is about transparency and accountability. I relied on the dealership’s photographs, Nathan’s walk-around and representations, and the dealership’s own 138-point inspection when purchasing this vehicle remotely. Had the damage been disclosed, I could have addressed it before completing the transaction or required replacement as a condition of the sale. I have purchased vehicles from other out-of-state dealerships and have never experienced anything comparable. My request is simple and reasonable: the dealership should take responsibility for the pre-existing windshield damage and cover the full cost of replacement without requiring me to file a claim through my personal automobile insurance. Given the circumstances, I believe that is the fair and appropriate resolution. More

Print

Such great service and the people were super helpful! Would highly recommend to any person I know. Would highly recommend to any person I know. More

Print

Nathan was awesome! I would definitely buy from him again. He didn’t feel pushy, but he also cared enough. However, the lack of urgency to get our check to us (not Natha I would definitely buy from him again. He didn’t feel pushy, but he also cared enough. However, the lack of urgency to get our check to us (not Nathan) kind of bothered me. It’s been over a week and we have not received anything. They were supposed to send it out the day we traded our truck but did not have it sent in the mail until a week later. We live on an island and had to catch the ferry home so we could not just go pick it up. More

Print

Sales and service department are top notch. You get what your pay for but never feel like you aren't getting your money's worth. You get what your pay for but never feel like you aren't getting your money's worth. More

Print

No pressure, no games, surprisingly easy to deal with. Will recommend and use again in the near future. Will recommend and use again in the near future. More

Print

Very nice to work with. Goes the extra mile to explain everything. Thanks for the great experience! Goes the extra mile to explain everything. Thanks for the great experience! More

Print

I came into the dealership just peaking at cars trying to figure out what would suit me the best . I came in and Nathan Carter came right up to me to assist me (usually dealerships don’t really acknowledge m figure out what would suit me the best . I came in and Nathan Carter came right up to me to assist me (usually dealerships don’t really acknowledge me sinse I’m pretty young ) but Nathan was very friendly and was very knowledgeable and we figured out what would be the best fit for me . He made great conversations and overall went above and beyond every step of the way . Couldn’t have asked for a better salesman and would 100% suggest him if you go into bmw of anchorage even if your just looking around . There was 0 pressure to buy and customer service there was top tier . Couldn’t be happier with my 2025 330I and I’d like to give a big thanks to Mr Nathan for making it happen More

Print

We as a family have purchased 3 BMWs and 3 other brand vehicles. I have purchased vehicles at other dealerships and gotten service at them in the past, there is no comparison! BMW service managers are s vehicles. I have purchased vehicles at other dealerships and gotten service at them in the past, there is no comparison! BMW service managers are spectacular, Trent is amazing and should be cloned so I can hire him at my workplace! Keep him happy!!! Also, Nathan is a phenomenal sales rep. He checks in with my whole family to wish them happy birthday on their birthday, and asks how we are doing! The customer service here is beyond amazing! More

Print

Their attention to detail and respectful approach was present throughout the entire transaction. I would use them again. present throughout the entire transaction. I would use them again. More

Print