Neda Vega

Avoid Aston Martin is a luxury car. ...the experience with them beyond the lease was awful specifically the service department and getting replacement parts that took a year of followup ...the experience with them beyond the lease was awful specifically the service department and getting replacement parts that took a year of followup on my part only to no avail or date they would have them. Management is unresponsive. Offered no resolution. Put me in contact with someone that was unprofessional and inept that did not return phone calls or emails. Worst experience in any caliber automobile I have had in the pasts More

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Purchased a 21 first edition bronco from the Volvo / Aston Martin sales 3 months ago. Of course overpaid as i wanted one. They jacked the price $40k . I agreed to it so not the issue. Issue is they s Aston Martin sales 3 months ago. Of course overpaid as i wanted one. They jacked the price $40k . I agreed to it so not the issue. Issue is they sent it to their custom shop GAS (Galpin Auto Sports) for some upgrades. They installed a roof rack , a rear kitchen, tinted the windows and installed PPF . Positive - the rack and windows were installed great. Negative. The rear kitchen was installed the complete opposite of what was written and agreed to . Was supposed to be removable and told them to prep for solar that I would install. They drilled holes all in my trim. Like big 3” holes and drilled the cabinets to the floor, etc. Completely not what was written and agreed to. they did not offer to pick up truck and fix so i ended up just fixing my self. PPF was a complete mess. Peeling on edges on the doors and the rear. I sent them pictures as soon as it was delivered. We live up in the Bay Area so had the truck delivered to us up here and unfortunately didnt get to see it in person first. But it was brand new. Happy to post pics here if i could . Went back and forth with them and 6 weeks later they sent it to a shop up here. Now are complaining that it peeled so much as it did get worse from general life, kids, washing, etc. Galpin has history from years ago but from what i read now after the fact is not the same company it once was. Need to go back to the roots and focus on customer service. Guess thats what happen when you blow up and become big. You forget how you started and where you came from and the blood, sweat and tears it took to build it. Absolute worst automotive experience i have had in my 47 years on this earth. Just bad. Could not do any custom work i wanted additionally . Said they could not install a sub in my bronco as now room. Custom shop…i think not. A generic parts installer i have learned. Oh and i had to pay a ford dealer up here in the Bay Area $500 to fix the sat radio as they screwed up the signal with the roof rack install. All the doors looked like the pic below and the rear door. More

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