Neil Fraser | Page 2

Since arriving at the dealership, I have experienced a very friendly atmosphere and professional service. Love the location and valet parking. The salesperson I highly recommend. Worked very hard to ma very friendly atmosphere and professional service. Love the location and valet parking. The salesperson I highly recommend. Worked very hard to make the deal possible. More

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Ultimately, it was a challenging experience but I am happy with my purchase. I communicated with a sales agent prior to coming on site to identify a car that I wanted to purchase. The sales agent emaile happy with my purchase. I communicated with a sales agent prior to coming on site to identify a car that I wanted to purchase. The sales agent emailed a spec sheet, I left a deposit and I agreed this is the car I would like to move forward with. I arrived on site, and the actual price was about 5k higher, and the sales agent made no mention of this in the time between agreeing to come on site, to actually coming on site (about 4 days). When I questioned this, I was met with "I just emailed you the spec sheet, we never agreed to a price." He further explained that hybrids have a premium and that this is the price. While I understand that dealerships are a business - it was challenging to trust anything else that was communicated and did not appreciate having my intelligence questioned when I asked a pretty straight forward question about pricing. To be clear, this was likely not his intent - but when a straightforward question is met with an indirect answer that avoids the true question - this is the outcome. When I pressed the question on why this wasn't shared earlier, the sales agent brought back my deposit slip and told me that there were other people who were interested and they didn't have to accept my offer. Experiences like this make it difficult to work with the dealership, and it was disheartening. These behaviors ultimately have a disproportionate impact individuals on who may not be as comfortable negotiating. Every person should be able to walk in and have the same experience. The Sales Director, Eric, was kind, and helpful in the discussions. Shawn from the Finance Department was top notch, and I would absolutely work with him again. More

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Neil was very helpful and knowledgeable about the Jeep I recently bought from DarCars . He did not hesitate to answer any questions . Everything went very smoothly during the purchase. I’m happy with the n recently bought from DarCars . He did not hesitate to answer any questions . Everything went very smoothly during the purchase. I’m happy with the new car and my choice. More

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Neil was amazing he took great care of us with our new Lexus. If you need a Lexus ask for Neil Lexus. If you need a Lexus ask for Neil More

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Best place to get a car. . Very professional & helpful team. Ask for Neil when you go to dealership one of the best persons to work with, doesn't push you, hears you out & loo . Very professional & helpful team. Ask for Neil when you go to dealership one of the best persons to work with, doesn't push you, hears you out & looks to help and recommend what is right for you. More

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Had a great experience buying a car here and a big part of that was because of Neil Fraser - he’s a salesman who is a delight to work with. He found the perfect car for me at the right price and was just l of that was because of Neil Fraser - he’s a salesman who is a delight to work with. He found the perfect car for me at the right price and was just lovely. Definitely look for Neil when you go in. More

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I have been using this dealership since 2008. Consistent service through out the years. Just got a new car and Neil Fraser was my sales consultant. He made the process as easy as it could be. Th Consistent service through out the years. Just got a new car and Neil Fraser was my sales consultant. He made the process as easy as it could be. Thanks Neil, job well done. More

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We had a good experience. People are pleasant and courteous. Good clean facilities, did not feel high pressure People are pleasant and courteous. Good clean facilities, did not feel high pressure More

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Quick, efficient, and straight to the point! Marlon and Neil represent Lexus of Englewood very well. Thank you! Marlon and Neil represent Lexus of Englewood very well. Thank you! More

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