Nicholas A | Page 2

This has been one of the most frustrating dealership experiences I’ve ever had. The level of disorganization, poor communication, and outright incompetence I’ve encountered at this Hyundai dealership is experiences I’ve ever had. The level of disorganization, poor communication, and outright incompetence I’ve encountered at this Hyundai dealership is beyond unacceptable. Promises made during the sales process were either not honored or walked back later. Calls and texts routinely go unanswered, and when someone does respond, it’s usually with contradictory or inaccurate information. Every step has felt like a battle — not just to get what was agreed upon, but to get any basic follow-up at all. At this point, I'm actively exploring legal options. That's how far beyond the line this experience has gone. If you're considering buying a car here: don't. There are plenty of other dealerships that will actually value your business and treat you with the respect and transparency you deserve. More

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We had an excellent experience buying a Hyundai Ioniq 5 at Metrowest Hyundai. Everyone we dealt with there was friendly and helpful. Our salesperson, Nicholas Andreoli, was especially great; enthusiastic, at Metrowest Hyundai. Everyone we dealt with there was friendly and helpful. Our salesperson, Nicholas Andreoli, was especially great; enthusiastic, cheerful, helpful, and very patient. He really knew the car and spent a ton of time explaining all of its features to us. Then when we came to pick up the car, he spent another hour teaching us the car. This is our first all-electric car, with touch-screen apps, so there was a lot to learn! Nicholas has kept in touch with us and did another instruction session with us via phone and FaceTime a few weeks after we brought the car home. He has always been cheerful and patient. We have never had this kind of personalized service with any previous car we've purchased (and we're in our 70's so we've bought a number of cars over the years). Nicholas gets the award for being the best car salesman we have ever dealt with! More

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This review is for 0 stars, but website doesn’t let me give less than a star. Doing business with MetroWest Hyundai was AWFUL. As a young woman buying a car for the first time, I was looking for a dealers give less than a star. Doing business with MetroWest Hyundai was AWFUL. As a young woman buying a car for the first time, I was looking for a dealership that would make the process easy and seamless. About a week ago, I came here to purchase a vehicle. Everything seemed great and I went through with the purchase. Upon agreeing to buy the vehicle, our salesman Nicholas, asked if we wanted to leave the store to take a break/food while he and his team prepared the paperwork for finance. We agreed and returned later that day. Upon returning, we were made to wait OVER AN HOUR ON A THURSDAY in the waiting room to finally be able to meet with Aubrie, the finance manager. When we did meet with her, she was rude and seemed very irritated with my asking of questions (even though it was my first time buying a vehicle). About a week after the purchase, I noticed my vehicle hadn’t been registered, something I had paid for the dealership to do for me. When asked why it wasn’t registered, it turns out the dealership had sold me a pre owned vehicle of which they DID NOT HAVE A TITLE FOR (an illegal practice). This caused two days worth of stress where the dealership, specifically Nicholas, Sam, and Jeff gave me attitude numerous times and almost left me with no vehicle to drive given it was past the grace period to register a car while attempting to track down the previous owner of the vehicle. On one call, Nicholas told me “we are not going to drop everything we are doing to fix your problem”, even though it was a problem they had caused! They were extremely rude, dodged my calls numerous times, and lied. Horrible experience as a first time buyer. DO NOT DO BUSINESS HERE - ONCE YOU HAND OVER A CHECK THEY WILL SCREW YOU OVER!! More

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