Nicholas Crockett

He keeps sending me letters to sell my car, even though I called twice to ask them to stop. The dealership is horrible and in my opinion, I do not trust them to even wash my car. called twice to ask them to stop. The dealership is horrible and in my opinion, I do not trust them to even wash my car. More

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I had an absolutely horrible experience with Sarasota Chrysler Dodge Jeep Ram, and I would NOT recommend this dealership. I went in looking to purchase a used vehicle. I was initially quoted one price, b Chrysler Dodge Jeep Ram, and I would NOT recommend this dealership. I went in looking to purchase a used vehicle. I was initially quoted one price, but by the time everything was presented to me, there were about $9,000 in additional fees/costs that I had not understood were part of the deal. I was also told that I could only be approved for an amount significantly lower than what I had expected, which made the entire process feel confusing and misleading. I ultimately paid around $31,000 for a used vehicle, only to have it BREAK DOWN less than 24 hours after I purchased it. What followed was another extremely frustrating experience. I was without a vehicle for roughly 24 hours while the dealership addressed the problem. I was told the vehicle required a special battery, and then I had to wait essentially an entire day for that battery. At one point, I was simply left waiting while the service department went to lunch. No loaner vehicle was provided. The dealership did eventually have an employee take us home, but that doesn't change the fact that I purchased a vehicle and was left without transportation almost immediately afterward. I was repeatedly pushed toward one particular vehicle even though I had other options I was interested in. I was not clearly presented with all of my options, including newer vehicles that were apparently available at a similar price. In fact, one of the newer Jeeps I was driven home in was around the same price range as the used vehicle I purchased. Had I been given that information upfront, I would have made a very different decision. There were also several things said during the sales process that I later found to be very different from what was actually reflected in the paperwork. For example, I was told I was receiving three full years of oil changes as part of the deal, and it was presented to me as though the salesperson was giving me something extra. When I reviewed the contract, however, the coverage appeared to be associated with the extended warranty I was already paying for. That left me feeling like I was being sold on "extras" that weren't actually being given to me for free. The entire process involved what felt like a lot of word games and a lack of transparency. I never felt like I was being given the complete picture of my financing, fees, vehicle choices, or available alternatives. I also left the experience feeling like I was treated differently because I was a woman and that I needed to come in with a man in order to be taken seriously (which I later on did and finally received SOME answers.) I can't speak to anyone else's intentions, but that is how the experience made me feel, and it was extremely upsetting. The most frustrating part is that I feel I could have made a completely different purchase decision if all of my options and the actual costs had been clearly explained from the beginning. A car purchase is a major financial decision. Customers deserve straightforwardness. This was one of the worst dealership experiences I've ever had. I will not be referring anyone to Sarasota Chrysler Dodge Jeep Ram, and I would strongly encourage anyone considering purchasing there to carefully review every fee, contract, warranty, and available vehicle option before signing anything. More

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My experience with Sarasota Jeep has been extremely disappointing. After spending more than $60,000 with this dealership, I was sold a second vehicle with serious problems. The first defective vehicle disappointing. After spending more than $60,000 with this dealership, I was sold a second vehicle with serious problems. The first defective vehicle was eventually taken back, but the replacement vehicle has also experienced severe mechanical bucking and noticeable paint defects, including excessive orange peel. When I reported these issues, I was told the bucking was “normal” because the vehicle has a turbo engine. I was also told that the paint defects were normal and that Sarasota Jeep could not correct them, despite the vehicle being brand new. I was directed to take it to another dealership with a body shop and was advised to use premium fuel, which does not address the underlying mechanical concerns. Since this is the second defective vehicle I have received from this dealership, I expected management to take the situation seriously and provide a timely solution. Instead, I was given a service appointment weeks away, despite the severity of the mechanical issue. I purchased a new vehicle expecting quality, reliability, and proper support. Unfortunately, Sarasota Jeep has not delivered on any of those expectations. I hope management takes responsibility and provides a fair resolution. More

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