Nick Borelli | Page 9

Subaru of Utica responded

We love having you as part of our Subaru family! Thank you very much for the thoughtful feedback following your fifth Subaru purchase. Our Subaru of Utica sales and service teams are proud to have earned continued business, and it's our pleasure to do everything we can to help ensure your satisfaction. Enjoy the road ahead in your newest vehicle, travel safe and, as always, reach out to us whenever we can assist along the way!

Subaru of Utica responded

Hello, Our goal is to help every guest as quickly as possible, and it's never the intention to have a customer feel as though their time is not valued. Though our team is qualified to work on vehicles of any brand, procuring information and parts from an OEM other than ours can take additional time. It's regrettable the possibility for a delay was not better communicated to you and that you were caused frustration. Your satisfaction is important to us, and I'd like to speak with you about your experience directly. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

Subaru of Utica responded

We're thrilled to have been the team that turned your feelings of working with car dealerships around. Thank you very much for the opportunity! It was our pleasure at Subaru of Utica to deliver you informative, patient and thorough guidance during the entire process, and we're proud to hear you felt comfortable and confident during your experience. Your recommendation is sincerely valued, and we're here to keep it through any post-purchase support you need. Please don't hesitate to reach out to the team anytime. Enjoy the road and travel safe!

Subaru of Utica responded

Congrats on the new car! We're delighted to know that Brad and Allen have consistently provided you with great service at Subaru of Utica! It's our goal to ensure every customer leaves satisfied and secure in their new car. Thanks for the recommendation, we appreciate it! See you next time.

Subaru of Utica responded

Buying a vehicle is a big decision, and we want our Subaru of Utica customers to feel thoroughly informed and confident when making their choice. It's great to hear Mike helped us to reach that objective, and he'll be proud in learning you loved the experience of working together. Our team is here with the same level of support through the future, so please reach out for assistance whenever there is need. Adventure safe and have fun.

Subaru of Utica responded

We're delighted to know that you've had consistently positive experiences with us at Subaru of Utica. We strive for professionalism and comfort in all our interactions. Thanks so much for your continued support! See you next time.

Subaru of Utica responded

Thank you very much for working with our team to drive away in your awesome new Subaru Crosstrek. We're delighted to hear you enjoyed friendly and knowledgeable guidance and we will make sure your compliments are shared with Brand and Nick. Our Subaru of Utica team is here to help with anything else you may need moving forward and can be reached for assistance anytime. Drive safe and enjoy the road!

Subaru of Utica responded

Mark, nothing brings us more pride than to hear that the assistance our Subaru of Utica team provided earned a customer's recommendation and future business. Thank you very much for your thoughtful feedback. Your compliments will mean a lot to both Brad and Nick. We'll be ready with the same friendly, personable and efficient guidance when it's time for your next new vehicle and are here to help with anything else you may need along the way. Have fun and travel safe.

Subaru of Utica responded

It's always wonderful to hear from our Subaru of Utica customers following a great sales experience, Bill. Thank you very much for commending our customer service, pricing, delivery flexibility and communication. Hearing we excelled in those areas always makes the team proud. We're dedicated to your continued satisfaction as well and can be reached for support whenever there is need. Adventure safe and have fun!

Subaru of Utica responded

We're delighted to know you had an excellent experience with our team at Subaru of Utica! Thanks for the positive feedback and we look forward to serving you again in the future.