Nick Capparelli

Purchased my second BMW from Ian Martin at BMW of West Chester this week. Ian makes the process of buying a new vehicle extremely easy. He's incredibly responsive, answering questions quickly no matter th Chester this week. Ian makes the process of buying a new vehicle extremely easy. He's incredibly responsive, answering questions quickly no matter the time or day of the week. I've never spent more than an hour nailing down an agreement, which is impressive considering both of my purchases were custom orders. I highly recommend him to anyone looking for a BMW in the area. Nick Capperalli in the finance office was also a pleasure to work with. He explained all the details thoroughly and never rushed the process. More

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I've been leasing my cars from BMW of West Chester, formerly Otto's BMW, since 2008 and I'm happy to continue working with them into the future. formerly Otto's BMW, since 2008 and I'm happy to continue working with them into the future. More

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Justice is a very professional and low-key sales representative who responds quickly and thoroughly to a detailed inquiry about available vehicles, even when the inquiry comes from a person located representative who responds quickly and thoroughly to a detailed inquiry about available vehicles, even when the inquiry comes from a person located across the country from the dealership (me). Nick made sure that the purchase process was seamless, quick, and again professional. The vehicle itself was accurately represented in the dealership's listings and was in even better condition than the advertisements indicated. I am very impressed with the dealership and will not hesitate to purchase another vehicle there in the future. More

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Ralph is an awesome sales person. He provided the best pricing and service I could’ve hoped for! This is my third BMW from the West Chester dealership and I’ve never been disappointed He provided the best pricing and service I could’ve hoped for! This is my third BMW from the West Chester dealership and I’ve never been disappointed! More

by mcalamaro Verified Customer Verified Customer

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Amazing quality of service. Brian from MINI is a great salesperson to take care of all of your needs! Jason from finance was very professional and seamless with the whole proces Brian from MINI is a great salesperson to take care of all of your needs! Jason from finance was very professional and seamless with the whole process! More

by shaycuts Verified Customer Verified Customer

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Lauren was the best - was able to secure a slot for my custom convertible build and delivered it flawlessly ahead of schedule. The end to end process was smooth, streamlined, and highly professional. Th custom convertible build and delivered it flawlessly ahead of schedule. The end to end process was smooth, streamlined, and highly professional. This dealership and their staff are top notch and I would totally buy a car from them again. This was my very first BMW and it did not disappoint! More

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BMW of West Chester was a great experience! We were able to work the deal over the phone and I was in and out of the dealership in 30 min with my new car. Jesse was the salesmen I worked with, We were able to work the deal over the phone and I was in and out of the dealership in 30 min with my new car. Jesse was the salesmen I worked with, he was great to work with and I appreciated his honesty in answering all my questions. The level of professionalism was top notch! More

by wkd5008 Verified Customer Verified Customer

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The dealership is ALWAYS very helpful and straightforward when you are dealing with them. In today's climate where great customer service is a lost art, BMW West Chester proves it still exists. I tell everyo when you are dealing with them. In today's climate where great customer service is a lost art, BMW West Chester proves it still exists. I tell everyone I know about the great service I receive there! More

by Carlos M Verified Customer Verified Customer

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Robert did a great job explaining to me what options and finances were available to fit what I was looking for. finances were available to fit what I was looking for. More

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My wife and I went to the dealership on a cold and wet Thursday. We were promptly met by reception and we said we were interested in a test drive. No problem, all was arranged in a few minutes and we me Thursday. We were promptly met by reception and we said we were interested in a test drive. No problem, all was arranged in a few minutes and we met Lauren who had other customers but worked with us and took us out for a test drive. Lauren gave us a great experience! It was a few weeks later we were ready to purchase a vehicle. Lauren made the whole experience smooth. All the paperwork was ready and we can't say enough about the young man who was our Genius and went over the BMW systems. All in all, one of the best car buying experiences we had! More

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