Nick Rowe | Page 2

Great deal on my new Honda Civic… Really appreciate you guys getting in and out and lowering my payment guys getting in and out and lowering my payment More

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I just picked up my new Honda Accord from Suburban Honda in Farmington Hills, and it was hands-down one of the smoothest car buying experiences I’ve had. My salesperson, MJ, was fantastic, quick, efficient, in Farmington Hills, and it was hands-down one of the smoothest car buying experiences I’ve had. My salesperson, MJ, was fantastic, quick, efficient, and genuinely courteous. The whole team was professional and easy to work with, turning what can sometimes feel like a chore into something actually enjoyable. No pressure, just straightforward help from start to finish. If you’re shopping for a Honda (and trust me, the Accord is still a total winner), go see MJ and the crew at Suburban Honda. You won’t regret it. Thanks again for making it so painless! More

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Quick service. The attention to detail was so nice. Thank you for walking me through the diagnosis to repair my vehicle. The attention to detail was so nice. Thank you for walking me through the diagnosis to repair my vehicle. More

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Took over 3 hours for a cash sale. Had to wait over a week for finally the third person to respond and send copies of my paperwork. Had to wait over a week for finally the third person to respond and send copies of my paperwork. More

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Cherif Bangoura is an amazing salesperson! He went the "extra mile" to search for the exact vehicle we wanted and provided additional assistance with our financing concerns. He also patientl He went the "extra mile" to search for the exact vehicle we wanted and provided additional assistance with our financing concerns. He also patiently guided us through selecting all of the vehicle settings on our new car. Cherif responded quickly to every phone call and ensured we were connected to the best person for any questions or concerns. A great guy and very hard working individual!!! Nick Rowe is another outstanding member of the Suburban team. When we were confused by the extended warranty options offered for our vehicle, he very patiently and clearly explained various options and the related costs. He took the extra time to ensure we were comfortable and satisfied with our final vehicle purchase and related financing/warranty contracts. Wonderful sales manager! More

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I Have bought 4,5 cars through Rishi. Always makes the process pretty simple and quick which I enjoy because it can take awhile sitting at these dealerships buying a car. The whole team r Always makes the process pretty simple and quick which I enjoy because it can take awhile sitting at these dealerships buying a car. The whole team reallly helped make several things happen for me so I couldn’t be any more greatful! Have a lot more business coming their way shortly and wouldn’t go anywhere else. More

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I have had a horrific experience with this dealership and especially with Nick! They knowingly sold me a car that FAILED inspection because it was unsafe (leaking fuel and leaking oil from the engine), wi especially with Nick! They knowingly sold me a car that FAILED inspection because it was unsafe (leaking fuel and leaking oil from the engine), without disclosing or repairing those issues. I was told to bring the vehicle back after pointing out to them that the vehicle failed inspection, and was provided a loaner vehicle. After 2 weeks with no word or updates I was told my vehicle was repaired and ready. I asked for them to email me the service/repairs report (since I live almost 2 hours away) before I came to pick up the vehicle and was told they "can't do that." Since I asked to see the report I have been told that they did not in fact take it to the dealership they told me would be working on it, then I was told it was a shop in another city, then I was told the shop is owned by a friend of the dealership's manager. Since then (over 7 weeks ago, I have sent multiple emails, left numerous messages, tried calling several times per week, and was completely ignored. Until I filed a complaint with the BBB. Finally my salesperson reached out, when I asked to speak with the manager Nick finally picked up the phone. He rudely informed me they will not give me the service repair records from the shop who worked on my car, nor will they refund me and buy the car back from me, and on top of that he told me they are going to charge me for the rental and send a tow truck to repossess it from my home! Nick was ignored every communication, every opportunity to fix this respectfully, and after nearly 8 weeks of this mess finally spoke to me on the phone only to be rude and threaten to send a tow to my home. THE EPITOME OF HORRIFIC CUSTOMER SERVICE! I have asked for the owner's information but I sincerely doubt I will get that information either. More

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Joshua was a friendly person he cared my request and took care of everything for a smooth purchase of my new car. I recommend my friends to contact Josh for any future purchases care of everything for a smooth purchase of my new car. I recommend my friends to contact Josh for any future purchases More

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Thanks for all of your hard work! I was able to get my dream car! I was able to get my dream car! More

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Dan was helpful, responsive and professional. Also helped us work through some hidden mechanical issues After the agreed up price of the car. It’s uncommon to see a dealer make repairs on a non c Also helped us work through some hidden mechanical issues After the agreed up price of the car. It’s uncommon to see a dealer make repairs on a non certified vehicle After the car is under contract. Dan & his team did this while Dan was in school during the week of the transaction. Very nice job. More

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