Nickolaus Pfropper
Nickolaus Pfropper at Murgado Ford of Chicago

Nickolaus Pfropper

Assistant Service Manager

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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5.0
5 Reviews
5.0

5 Reviews

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5 Reviews of Nickolaus Pfropper

May 20, 2025

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Employee Rating

I have been very loyal to this dealership and have a Lincoln Aviator and GT Mustang. The past great service I’ve received is important to me in the purchase of my autos. My experience yesterday was not More

by Roth Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 21, 2025

Murgado Ford of Chicago responded

Thank you for your loyalty and feedback. We’re sorry your recent experience fell short of expectations, especially with the early pickup time, drop-off process, and difficulty reaching Lincoln service. We appreciate you highlighting these issues and will work to improve. We’re glad Nick could assist and apologize for the system glitch. We hope to provide you with a smoother experience next time.

April 08, 2025

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Employee Rating

They forgot to pick up my car for service I made an appointment for pick service and they forgot to Up my car I never experienced that with fox More

by lomackjoyce
Recommend Dealer
No

Other Employees Tagged: Nickolaus Pfropper

Apr 10, 2025

Murgado Ford of Chicago responded

I’m really sorry to hear about the mix-up with your service appointment. I can understand how frustrating that must have been. Please let us know if you'd like assistance getting that rescheduled, and we'll make sure to get everything taken care of for you.

February 26, 2025

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Employee Rating

Super friendly and knowledgeable service! I’m always impressed when I go there. Great little waiting area too. More

by dan.s.geraci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

Murgado Ford of Chicago responded

Thank you for your kind words! We're glad you had a positive experience and enjoyed the waiting area. We appreciate your continued trust in us!

February 21, 2025

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Very pleased with the service experience at Ford of Chicago. I will definitely be back for service More

by oregon2026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay

Feb 24, 2025

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

February 11, 2025

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Employee Rating

I like the app that shows the status of your car. I'm no longer hunting down my mechanic like the previous owners. Nick was wonderful and professional! This was such an easy transaction More

by flykat29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad you enjoy the app and that Nick made the process smooth and professional. We appreciate your feedback and are happy to have made your transaction easier!

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