When i booked the appointment I was told my tires would
be in stock and the service department would be able to do a multi point inspection. When I arrived, I was informed that was not the case since it w
be in stock and the service department would be able to do a multi point inspection. When I arrived, I was informed that was not the case since it was a Saturday. However, Nicole was able to find comparable tires that were in stock.
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by filis821
Verified Customer
Verified Customer
Service Price Transparency
Professional communication and weren’t pushy and went
over maintenance options with me and explained in detail.
over maintenance options with me and explained in detail.
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by bktabinga
Verified Customer
Verified Customer
Service Price Transparency
The turn around time was very timely, the parts manager
needs to learn how to resource part from sister dealership ,if parts are on national back order . The service team was good, I personally would have
needs to learn how to resource part from sister dealership ,if parts are on national back order . The service team was good, I personally would have liked better update on my vehicle, especially with insurance company issues and parts delays. The major problem was when my vehicle was return the grease odor for the shop mechanics was so over bearing and discussing and now I have to pay to deodorize my vehicle
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by paul4050
Verified Customer
Verified Customer
Service Price Transparency
Pleasant and courteous staff.
I did a drop off and was provided a lift ride home (and back). Service was a minor recall that i was told would be approximately 1 hr. But it took a
I did a drop off and was provided a lift ride home (and back). Service was a minor recall that i was told would be approximately 1 hr. But it took a lot longer. I cannot comment on the service quality because I don’t know how to tell the difference in what they did.
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by dtctone4
Verified Customer
Verified Customer
Was just there for an oli change, but Nicole Service
advisor and Dave(GM) kept me informed about with parts delay. Nice job by Dave playing undercover boss. Thanks for the complementary oil change.
advisor and Dave(GM) kept me informed about with parts delay. Nice job by Dave playing undercover boss. Thanks for the complementary oil change.
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by ljwalsh64
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2025 -
Southern Chrysler Dodge Jeep RAM Chesapeake responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
I was greeted as a first time Service Department
customer in a very professional and caring way by Nicole. She was very informative.
customer in a very professional and caring way by Nicole. She was very informative.
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by drpetley
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Man named Ty from Parts Dept.
Dec 16, 2025 -
Southern Chrysler Dodge Jeep RAM Chesapeake responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
My oil change and bulb changes were done in a timely
manner. The cost was pricey
manner. The cost was pricey
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by KIMKROCK
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jennifer Griffith
Dec 16, 2025 -
Southern Chrysler Dodge Jeep RAM Chesapeake responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Great service for the tire Replacement was implemented ,
would have liked an itemized receipt and if the replacement-has warranty. Overall great job!
would have liked an itemized receipt and if the replacement-has warranty. Overall great job!
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by Lady C
Verified Customer
Verified Customer
Other Employees Tagged:
Nicole Bandera
Dec 16, 2025 -
Southern Chrysler Dodge Jeep RAM Chesapeake responded
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvci@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Great experience Amazing experience 10/10 would recommend
definitely go to this dealership I love my truck
definitely go to this dealership I love my truck
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by KALEIHARDWICK23
Verified Customer
Verified Customer
Other Employees Tagged:
Nicole Bandera
Dec 16, 2025 -
Southern Chrysler Dodge Jeep RAM Chesapeake responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
Everything as expected, explained easily to understand,
Nicole was awesome Will definitely bring my vehicle back.
Nicole was awesome Will definitely bring my vehicle back.
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by mweldon1
Verified Customer
Verified Customer
Other Employees Tagged:
Nicole Bandera
Dec 16, 2025 -
Southern Chrysler Dodge Jeep RAM Chesapeake responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!