Nicole Bandera | Page 17

The dealership was fast with the repairs and keep me informed of what was going on with my truck. informed of what was going on with my truck. More

by tyrone.trotter78 Verified Customer Verified Customer

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It was very nice to set an appointment up on short notice and service was prompt and service was prompt More

by DUGSOUT Verified Customer Verified Customer

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The Service Department was very personable, professionally and knowledgeable. The kind of service which brings customers to buy a new vehicle. One word - Fabulous professionally and knowledgeable. The kind of service which brings customers to buy a new vehicle. One word - Fabulous More

by Mark Verified Customer Verified Customer

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I schedule the 15,000 mile service for my 2023 RAM 2500 with 6.7 Cummins diesel. Service advisor was pleasant and attentive. When I made the appointment I made it clear I would need the courtesy shuttle to with 6.7 Cummins diesel. Service advisor was pleasant and attentive. When I made the appointment I made it clear I would need the courtesy shuttle to take me home and return me to the dealer when repairs were complete. She confirmed that wouldn’t be a problem. I dropped the truck off at 0810. I called at 1:46pm and was told the work wasn’t complete but would be “shortly”. I called back at 4:04pm and the work still was not done. At 4:26pm I got a call that the work was complete and I could come to the dealership to pick it up. I asked if the courtesy shuttle could pick me up to return me to the dealership. After a few minutes on hold I was told there were no drivers available to drive the shuttle, they had all gone home. So, after keeping my truck for almost 9 hours just for basic routine service based on mileage, then I’m told no transportation back to the dealership as promised! Plus the bill for the services was over $900.00. Not sure I will be bringing back to the dealership next time routine service is due. More

by DANNY1HUGHES Verified Customer Verified Customer

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Nicole is amazing! They communicate well and give us details on what’s going on and what service maybe needed. They communicate well and give us details on what’s going on and what service maybe needed. More

by harryk.archer Verified Customer Verified Customer

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She listened to the issue with vehicle and her staff resolved the problem. Thank you very much! resolved the problem. Thank you very much! More

by Marcus Verified Customer Verified Customer

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I will not be visiting this dealership for repair in the future. First the phone number listed is to a machine which walks you through the prompts and depending on what you need someone will call you back future. First the phone number listed is to a machine which walks you through the prompts and depending on what you need someone will call you back which never happened. I had to select a different department to be connected to the service department before I could speak to an actual person. When the appointment was booked the representative didn’t tell me I had to drop my car off and the repair would take roughly a week. However they did provide me a ride with someone driving with headphones on listening to music, body odor, gave this person my address to put into the cars gps and still seemed confused about where to go so I’m simply repeating what’s on the gps to them halfway home. The service rep told me twice he would find out information requested twice and call me back… never happened. FYI if you need a radiator they will not install if you don’t purchase a system flush because of contamination going into the system through the leak, nor will they warranty the radiator but if you look at the bottom of your receipt they don’t warranty it anyway More

by antonious1 Verified Customer Verified Customer

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I was met and helped by a very professional staff from the lady in the intake that took my vehicle the manager I was very satisfied with the service received the lady in the intake that took my vehicle the manager I was very satisfied with the service received More

by Vkvelgrave54 Verified Customer Verified Customer

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Great service department was able to handle my scheduling for my Dodge ram 2500 easily for my Dodge ram 2500 easily More

by swardco Verified Customer Verified Customer

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I was very pleased with the service being done in a timely manner. Nicole kept me informed during the entire process. Thanks for a job well done. timely manner. Nicole kept me informed during the entire process. Thanks for a job well done. More

by fcbrown2012 Verified Customer Verified Customer

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