Nicole Bandera | Page 34

Repair work was done in a timely manner and staff was very nice and courteous very nice and courteous More

by tylerweiss19 Verified Customer Verified Customer

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On December 23rd, my Dodge broke down, leaving my family stranded and causing us to miss our holiday travel plans. Since this is the only vehicle that safely fits all three of my children, I called Southern stranded and causing us to miss our holiday travel plans. Since this is the only vehicle that safely fits all three of my children, I called Southern Dodge on the 26th (first day open after the holiday) for urgent assistance. I was told I couldn’t be seen that day, and I was given an appointment at 7:30 AM the next morning, December 27th. I towed the vehicle to the dealership that night, December 26th and checked in at the desk with Ashley J. (Assistant Service Manager) and explained the critical nature of my situation. Her dismissive attitude of “Well, I guess you’re screwed,” was shocking and unprofessional. The following day, I called multiple times to check on the vehicle; once at 9:30 AM, then at 3 PM, 4 PM, and 5 PM. Only my first call at 9:30AM was answered and I was told my car hadn’t been looked at yet. Subsequent calls went unanswered until my wife finally reached someone after calling from her phone, only to hear that no one from service was available and that we’d have to wait until the next day, December 28th. On Saturday, December 28th I visited the service desk in person and was told the car still hadn’t been looked at even though my appointment was for 7:30AM on December 27th. I was told that now it wouldn’t be seen until Monday, December 30th. Worse, it became clear that the Assistant Service Manager hadn’t properly checked in the vehicle or assigned it to a mechanic (as told to me by the service desk attendant). The dismissive attitude continued with another version of “Well, I guess you’re screwed.” Forced to find alternatives, I had the car towed again this time from Southern Dodge to another shop. When retrieving the vehicle from the Dodge parking lot, I found the car unlocked and my wife’s $400 sunglasses were stolen. It’s clear someone from the dealership had been in the car, as it had a dealer number hanging from the rear-view mirror. It sat unlocked for days on the car lot. This experience not only demonstrates a complete lack of unprofessional behavior but also a lack of respect for customers and their property. Other signs of poor management—such as torn chairs in the waiting area and a broken coffee machine—further reflect a general disregard for customer care. Resolution Requested: I request reimbursement for: • $35 for towing the car from southern dodge to another shop. • $400 for the missing sunglasses. This ordeal has led me to lose trust in your dealership—not only for service but also for a planned 2025 Dodge vehicle purchase. I hope you will address these issues immediately and offer a resolution promptly. More

by Scott B Verified Customer Verified Customer

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Always nice when I deal with her. Respectful and handles business. She's definitely one of the best Respectful and handles business. She's definitely one of the best More

by roneazy2000 Verified Customer Verified Customer

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Professional and quick service on my truck. Clear statement of maintenance performed and any needed Clear statement of maintenance performed and any needed More

by agraveley Verified Customer Verified Customer

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Very personable, and nice on the phone courteous. Listen to what I had to say. Helped me figure out what was wrong with the car and fixed it for almost exactly what was the estimate. Will definitely Listen to what I had to say. Helped me figure out what was wrong with the car and fixed it for almost exactly what was the estimate. Will definitely recommend this dealership to other people. More

by AMICISJULIE16 Verified Customer Verified Customer

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Service is great, customer service is at its highest, service was recorded of the work done, love it service was recorded of the work done, love it More

by lrobertson617 Verified Customer Verified Customer

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The service representatives were nice, professional, and the service was done at a timely manner. the service was done at a timely manner. More

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GREAT , GREAT , GREAT SERVICE I would definitely return again thank you so much for the service again thank you so much for the service More

by erykah Verified Customer Verified Customer

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I keep calling and leaving a voice message and I've only gotten a response back 1x since initially calling about my issue. Additionally, I always have to leave a voicemail because the phone is seemingly nev gotten a response back 1x since initially calling about my issue. Additionally, I always have to leave a voicemail because the phone is seemingly never answered. I've been waiting to hear about i claim I tried to file with EasyCare back in Sept/Oct. '24 and have called and left several messgaes and have received 1 update about 2 months ago despite me calling and leaving message in the time since. More

by CIMCCOY21 Verified Customer Verified Customer

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Most of my Dodge dealership service experiences have been negative. Thus far my experience with your dealership has been positive and I appreciate it. Thank you so much. negative. Thus far my experience with your dealership has been positive and I appreciate it. Thank you so much. More

by sivadj230 Verified Customer Verified Customer

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