Nicole Bandera | Page 47

Easy to make service appointment online. Nicole was professional, polite and answered all my questions and concerns. Looking forward to the next service appointment. Thanks! Nicole was professional, polite and answered all my questions and concerns. Looking forward to the next service appointment. Thanks! More

by jduster340 Verified Customer Verified Customer

Print

Service was reasonable but the initial text about the issues apparently didn't send so we waited an extra day to get the diagnosis. issues apparently didn't send so we waited an extra day to get the diagnosis. More

by kilger.jessicar Verified Customer Verified Customer

Print

This service center saved our wedding! Two vehicle breakdowns (not kidding) the day before we were to leave for our destination wedding and they pulled techs to get BOTH vehicles back on t Two vehicle breakdowns (not kidding) the day before we were to leave for our destination wedding and they pulled techs to get BOTH vehicles back on the road before they closed that day!!! More

by CHRISTOPHER.BYRON.ROBBINS Verified Customer Verified Customer

Print

Staff was friendly and fast. I appreciated their overall approach, makes your service dept a great part of the dealership. I appreciated their overall approach, makes your service dept a great part of the dealership. More

by sbartschi Verified Customer Verified Customer

Print

Pricing was way too expensive. Found somewhere that did the same service for way cheaper. I also felt like I was being talked down to as if I didn’t know anything about my vehicle. Found somewhere that did the same service for way cheaper. I also felt like I was being talked down to as if I didn’t know anything about my vehicle. Also had issues with a sloppy job from the mechanics. More

by orquidax Verified Customer Verified Customer

Print

Outstanding service from true professionals. From my service team leader, Nicole...for several years...to the mechanics in the shop. And especially to the unknown mechanics who performed my"road From my service team leader, Nicole...for several years...to the mechanics in the shop. And especially to the unknown mechanics who performed my"road force" wheel balancing....outstanding job...Thanks to the my team. More

by 1shagger Verified Customer Verified Customer

Print

I pulled in and immediately was greeted, since I had an appointment for an oil change I only had to hand them my keys. They got me in and out quickly. I was there for maybe 90 mins max. Everything was so e appointment for an oil change I only had to hand them my keys. They got me in and out quickly. I was there for maybe 90 mins max. Everything was so easy and they were polite More

by briannaturner56 Verified Customer Verified Customer

Print

They're so friendly and helpful, Haley was the best at keeping in touch with us keeping in touch with us More

by ashleigh.barcynski Verified Customer Verified Customer

Print

I feel that Dodge could do better with supplying loaner vehicles when large items such as transmissions are backordered for multiple months. vehicles when large items such as transmissions are backordered for multiple months. More

by josephdoughtie Verified Customer Verified Customer

Print

It appears that the requested work was satisfactorily completed, but I am not pleased with the arrangements and communication surrounding my visit. In an April visit to Southern, the paperwork for my completed, but I am not pleased with the arrangements and communication surrounding my visit. In an April visit to Southern, the paperwork for my van and another van were mixed up at check-out time. After some checking, I was assured that the recommendations to replace the front tires and rear brakes applied to my van (which it appears was correct). Recently, I scheduled the tires and brakes repair. I dropped my van off Monday night for a 7:45 Tuesday morning appointment. There were no envelopes for the after-hours dropbox, so I had to use a scrap paper to attach my contact information and instructions to my keys. The van wasn't inspected until mid-afternoon, only to confirm the very reasons I scheduled the appointment, that the tires and brakes needed to be replaced. I quickly approved the work around 3:00. Assuming the van would be finished, I called back at 5:24, at which time I was told the tires wouldn't be in until the next day, and the brakes would be done at the same time. I had no choice but to leave the van at the shop. On Wednesday afternoon, I was told that the brakes wouldn't be in until the next day! So, instead of having to grab the van and take it back again, I chose to leave it at the shop again. Late morning on Thursday I was notified that the van was finished. Thankfully, I was able to borrow my wife's vehicle for part of the week, but I missed some work and leisure activities, because I didn't have my van when expected. I don't understand how Southern wasn't prepared to do the repair Southern told me I needed through a previous inspection, when my booking appointment clearly stated the reason for the appointment. Also, why did it take until mid-afternoon to do the initial inspection, when the appointment was for 7:45 AM? Thank God I didn't stay at the dealership for this repair. Further compounding all of this is the stretched out delays getting both the tires and brakes. If I had known that both wouldn't be in for two days, I may have chosen to get the van back until the parts were in. There was no complex diagnosis or repair required for this visit, and I don't understand how it went so horribly wrong. I have had pleasant interactions with the staff, including Nicole, during this visit and in past visits. However, I am disappointed that many days after I sent information about my experiences, the service department has not followed up on my concerns. More

by darrell_e_cook Verified Customer Verified Customer

Print