Nicole Wallace

JUST HORRIBLE! ! I don't know what I start from but especially the owner of the company changed in 2023, even worst... and oh no keep problems happening our our tire ! I don't know what I start from but especially the owner of the company changed in 2023, even worst... and oh no keep problems happening our our tire after we purchased our brand new car, and after service and their service department was SUCKS. they need better organized, omg I have bad experiences. DO NOT BUY A CAR FROM KIA More

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Aloha Kia by the airport has been very inconvenient in service to me for the past 5 days. I get my car regularly maintenance before the service is needed. But their first available appointment wasn’t unti service to me for the past 5 days. I get my car regularly maintenance before the service is needed. But their first available appointment wasn’t until a month later. A week later my car engine stopped at a stop light and wouldn’t go when I pressed the gas pedal. The car would start but the engine would die out. I had assumed it was maintenance needed but the engine gave off an unusual sound. The next day I told the service department I need my car looked at in fear of it breaking down and causing an accident. I had also mentioned that I assumed it was the recall on my car. She said to bring it in and I told her I couldn’t drive it because I am nowhere close to the airport to drive it there. They offered Kia Roadside Assistance and after getting my car towed to the dealership I called to ask what is the next steps on what to do. She said not to come to the dealership and they will update me whenever it gets there and what the diagnosis would be on my car. My car was taken in at noon and the service closed at 8. It was 9:00 pm that night and I still didn’t hear any updates on my car getting there or if anyone has looked at. The next day I spoke to another female advisor and asked her about an update on my car, she said that I had mentioned to them that “my car would start, but my engine would die out,” to which I added that it maybe have something to do with the recall. And before i even finished my sentence she said it had nothing to do with that in a “you’re a xxxxxxx” way, and proceeded to tell me that the tow driver drove it into the car lot. In that moment, I had told myself, why would I waste my time and lie about my car not being broke? Of course I don’t know what is or isn’t wrong with my car, I’m not a professional, YOU ARE. Why would I waste my time getting a fixed car to the dealership just for y’all to tell me “it wasn’t the engine or the recall?” She offered no help whatsoever and what options are available she just said “your advisor will contact you.” The next day I heard no updates so, I obviously contacted them again. Might I add, if you don’t call them within the first two hours of them opening, GOOD LUCK. There’s no reason to leave a voicemail, they won’t respond to it or maybe never even listen to it. So luckily my advisor had answered, he told me what was wrong with the car, to which I feel like the other female advisor owes me an apology for, and said that they don’t have any loaner cars available and because they can’t process my warranty in time, I can’t get a rental either. They told me they’d have to wait until Monday to get the part and have the technician fix it. The advisor told me, they’d give me updates, which I knew was a lie. So it’s the weekend, I’ve been without my car for going on 5 days and this dealership all around has been inconvenient and left me stranded all on top of me having to go to work. I would not recommend anyone go here and saving their time going through the terrible service that I have been through these past few days. I love my Kia Soul and treat it as my child, I don’t want to give it up but I can’t deal with this dealership anymore and hope NO ONE has to go through this at all. Also i’ll add my car is only 1-Year Old. So the dealership doesn’t care, they got the money they needed and will find any way to make sure they’ll get the most out of you and leave you stranded. More

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