Nissan Sales Manager | Page 14

Scam artists This past Saturday I went to Nissan dealership in Kingston owned by Sullivan bothers for my oil change. And after this experience I will never go back This past Saturday I went to Nissan dealership in Kingston owned by Sullivan bothers for my oil change. And after this experience I will never go back. I suggest you don't too! I've been in a lease these last three years. I love my car! At my oil change I was approached by the sales team who told me it would be in my best interest to get into another car at this point in my lease and that they'd take over the remaining payments of my current vehicle. Sounds great right!? So as a single mom, I'm thinking okay! Let me look at my options. I had zero intentions on walking out of there that day with a car as I was with my 10 month old daughter who already wasn't having the 30 minute wait for just our oil change to be done. So anyways they pull up a rogue sv premium and of course I fall in love. They told me the price and I quickly said no. I told the dealer Chris that I would need a payment $100 lower and was perfectly fine coming back in a month and putting $2,000 down. At this point mike, a dealer who had gotten me into my current car stepped forward and says they'll get me to where I want to be in payments. So I stayed. Chris comes up to me and asks if I'd like to open a credit card. He explains that if I get approved for $4,000 I can use it as a down payment and have a lower monthly payment. I said no. I will not be opening a credit card. I'm a single mom and I do everything on my own, no thank you. I'm all set I'll come back another day. He says okay and says he'll be right back. He comes back a little while later with another price. I tell him again it's not where I want to be. At this point Mike comes over and asks about the credit card again and again I tell him no way, no interest. He walks away and Chris tells me that they will run my credit to see if I qualify for $0 down. He asks me to sign a paper that would allow them to see if I qualify for another lease and $0 down. I saw that the paper asked for my social and I asked Chris is this for the credit card? I don't want that. Chris said no it was just to see if I qualify for no money down. They come back and tell me that they'll do 0 down and put the "taxes" into my payment for the first 6 months and that would only be $20 in addition to $329 a month. At this point I'm thinking okay that's not so bad. But I'd still like to be lower. I tell them I'll think about it. They ask me to put $500 in good faith and come back tomorrow with a decision. They tell me $500 is refundable whether I take the deal or choose not to. They give me their numbers and I leave. Monday I've decided to change my insurance to a different company with a better price but text both sales reps that I would like to really be at $275. Mike replies and says how about $289 monthly. 0 down and a 0% for 6 months. I question him on what the xxxx 0% means and he plays me off and re explains the taxes we had discussed and how that would need to be paid off in 6 months or it would gain interest. Red flag. This struck me as odd. I reiterated the brake down to how I was interpreting it and he replied that I had it correct and apologized that text can be confusing. That night. I went to pick up the car so excited that I would have a safe car for winter. In the signing process a gentlemen told me I should spend $7 for warranty but that'd he'd give it to me for $2... sure why not at this point. Then a guy name Ned comes in. I remember him from three years ago and like him. He's a very kind older gentlemen. We go over the brake down as I start to sign the contract. I double check with him about the monthly payment after 6 months of the "taxes" and want to make sure it's all as we've agreed. He dodged my question twice. The third time I asked he says "Well, Erica since you've put the $4,000 down. You can really make your monthly payment anything you want!" In the time he finished that sentence I had already put together what had happened. I quickly responded "what $4,000 down? I never put anything down. This deal was suppose to be 0 down. I NEVER opened a credit card so you better not be telling me that's what's happening here" Ned looked at me and yes I see here that you did. You were approved for $4,000. These snakes opened a credit card in my name and approved it for $4,000 without my consent. I was in literal shock. Immediately I told them that they needed to call Mike and that this deal was 100% over and someone better start explaining. Of course Mike doesn't answer his phone but he cowardly texts me and blames things on Chris clearly not have made things clear to me. I looked at Chris who obviously then denies everything and says he was never aware of the credit card and how this happens. Needless to say they all got a piece of my mind. I went there at 7:00pm and didn't walk out until 9:00pm. Another gentlemen came in and tried to defend Mike and that he was "human and made a mistake" I told this man he was disgusting for trying to defend someone who deliberating knew what he was doing. And how unbelievable it was that he saw no harm in a credit card being opened without my approval or let alone knowledge! At this point they had closed me into the office with the two men in attempts to keep people from hearing anything else I had to say. I told them to put my plates back on my car and that I'd never be doing business with them again and I'd make sure everyone in my area knows what kind of rotten people they are and the scam they're running. Now here's the icing on the cake! This morning Mike called me and says "Erica what happened!?" Like you've got to be kidding me! Right!? I tell him I have nothing to say to him he's a snake and to never ever contact me again. He then goes "Come on Erica, let's talk common sense" I interrupt him and said no let's talk consent! I told him he never ever had mine to open that card and that I literally told them several times that I was not interested so I'm not sure how there was any room for question on the matter. He proceed to tell me I was the idiot and then cussed me out... in which I hung up. Real professional right? Now I know that dealerships have always been awful and pushing and high pressure. But it crosses a HUGE line when they deliberating go against your approval and file for things behind you back. That's not acceptable and I'm still unsure how it's even arguable. Please don't give these people your business and please don't let them scam you More

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True professionals that know what they are doing. Jack was so helpful and knew what he was doing. He was very professional and gave us the best experience when buying a car. He was helpful and could s Jack was so helpful and knew what he was doing. He was very professional and gave us the best experience when buying a car. He was helpful and could successfully answer any questions we had. More

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Very satisfied !!! Chuck the sales representative worked with us to give us what we were looking for financially and quality in the vehicle best for our needs . Chuck the sales representative worked with us to give us what we were looking for financially and quality in the vehicle best for our needs . More

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Great Experience We purchased two vehicles from Sullivan Brothers and had a great experience. We would not hesitate to return in the future. Cory, Chris, Mike, Evan an We purchased two vehicles from Sullivan Brothers and had a great experience. We would not hesitate to return in the future. Cory, Chris, Mike, Evan and Ian were a pleasure to work with. More

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Awesome!!!! I love my new choice of car very satisfied with this decision I will be coming back to get a GTR so have one ready for me!!!! I love my new choice of car very satisfied with this decision I will be coming back to get a GTR so have one ready for me!!!! More

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my 2017 Nissan Rouge Lenny and Mike worked very hard to help me get into a car I really loved I was a tough customer they never gave up on me thank you so much so so happy Lenny and Mike worked very hard to help me get into a car I really loved I was a tough customer they never gave up on me thank you so much so so happy with my car More

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